At a Glance
- Tasks: Handle sales enquiries and deliver top-notch customer service across various channels.
- Company: Join a dynamic team in a vibrant hospitality environment.
- Benefits: Competitive pay, flexible shifts, and 50% off food when dining with friends.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real impact by building relationships and helping customers enjoy amazing experiences.
- Qualifications: Experience in sales or customer service and strong communication skills.
The predicted salary is between 22000 - 28000 € per year.
What you will do:
- Handle inbound and outbound sales enquiries via phone, email, and online channels.
- Upsell and cross-sell products and services to maximise revenue.
- Deliver outstanding customer service at all stages of the guest journey.
- Provide knowledgeable, confident advice tailored to customer needs, while building strong relationships with repeat and corporate clients.
- Convert enquiries into confirmed bookings across accommodation, dining experiences, private events and banqueting, conferences and meetings, and golf bookings/memberships.
- Maintain accurate records in booking and CRM systems.
- Work closely with Sales, Events, Reservations, Marketing, Golf, and Operations teams.
- Liaise closely with operational teams to ensure smooth delivery of services.
- Ensure all bookings meet internal policies and procedures.
What you will need:
- Previous experience in sales, reservations or customer service.
- Strong verbal and written communication skills.
- Excellent organisational and multitasking abilities.
- Sales-focused mindset with a passion for delivering great service.
- Confident using booking systems and Microsoft Office.
What we offer:
- Competitive hourly rate.
- Opportunity for advancement and progression.
- Flexible Shift Patterns.
- Learning and Development Pathways.
- Pension scheme.
- 50% Employee food discount when dining with friends.
Sales and Customer Service Advisor employer: Dalziel Park Hotel
Join a dynamic team as a Sales and Customer Service Advisor, where your contributions are valued and rewarded. Our company fosters a vibrant work culture that prioritises employee growth through tailored learning and development pathways, alongside flexible shift patterns to support work-life balance. Located in a thriving environment, we offer competitive pay, generous employee discounts, and the opportunity to build lasting relationships with clients while being part of a collaborative team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services so you can tailor your conversations during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or face-to-face, being able to confidently communicate your skills and experiences is key. We recommend rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Sales and Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales and Customer Service Advisor role. Highlight your relevant experience in sales and customer service, and show us how you can deliver outstanding service at every stage of the guest journey.
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t hold back! Use clear and concise language in your application, and maybe even share a quick example of how you've successfully communicated with customers in the past.
Demonstrate Your Organisational Skills:We love candidates who can juggle multiple tasks like a pro! In your application, give us a glimpse of how you’ve managed your time and organised your workload in previous roles. This will show us you’re ready to handle the fast-paced environment here.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Dalziel Park Hotel
✨Know Your Stuff
Make sure you’re familiar with the products and services offered by the company. Brush up on their booking systems and any relevant software. This will help you provide knowledgeable advice during the interview and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Think about specific situations where you turned an enquiry into a sale. This will demonstrate your sales-focused mindset and ability to deliver results.
✨Practice Your Communication
Since strong verbal and written communication skills are key, practice answering common interview questions out loud. You could even role-play with a friend to simulate the interview environment. This will help you articulate your thoughts clearly and confidently.
✨Be Organised and Ready to Multitask
During the interview, be prepared to discuss how you manage multiple tasks and stay organised. Share strategies you’ve used in the past to handle busy periods or high volumes of enquiries. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
