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- Tasks: Handle sales enquiries and deliver top-notch customer service across various channels.
- Company: Join a forward-thinking hospitality company that values inclusivity and growth.
- Benefits: Competitive pay, flexible shifts, free golf membership, and employee discounts.
- Other info: Opportunities for advancement and a supportive work environment await you.
- Why this job: Make a real impact by building relationships and providing exceptional service.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
What you will do:
- Handle inbound and outbound sales enquiries via phone, email, and online channels.
- Upsell and cross-sell products and services to maximise revenue.
- Deliver outstanding customer service at all stages of the guest journey.
- Provide knowledgeable, confident advice tailored to customer needs, while building strong relationships with repeat and corporate clients.
- Convert enquiries into confirmed bookings across accommodation, dining experiences, private events and banqueting, conferences and meetings, and golf bookings/memberships.
- Maintain accurate records in booking and CRM systems.
- Work closely with Sales, Events, Reservations, Marketing, Golf, and Operations teams.
- Liaise closely with operational teams to ensure smooth delivery of services.
- Ensure all bookings meet internal policies and procedures.
What you will need:
- Previous experience in sales, reservations or customer service.
- Strong verbal and written communication skills.
- Excellent organisational and multitasking abilities.
- Sales-focused mindset with a passion for delivering great service.
- Confident using booking systems and Microsoft Office.
What we offer:
- Competitive hourly rate.
- Opportunity for advancement and progression.
- Flexible Shift Patterns.
- Learning and Development Pathways.
- Pension scheme.
- 50% Employee food discount when dining with friends & family.
- Free Golf Membership.
- 10 year club – rewarding long service.
- Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift.
- Level: our new on-demand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
- We celebrate our staff at the Annual Lisini Ball, a special evening of fun, food, and recognition.
- 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef, providing help whenever you need it.
- 20% off events.
We are a Disability Confident Employer, committed to fostering an inclusive and supportive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences, including individuals with physical or mental health conditions. If you require any adjustments or support during the interview process or after the appointment, we’d be happy to discuss your needs.
Awards: Best Hospitality Employer 2025. Highly Recommended in the Hospitality Health Employer Category 2025.
So why not join the family? We’d love to meet you.
Sales and Customer Service Advisor in Motherwell employer: Dalziel Park Hotel
Contact Detail:
Dalziel Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Advisor in Motherwell
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your sales experience and customer service skills. Make it engaging and relevant to the role, so they remember you!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Sales and Customer Service Advisor in Motherwell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales and Customer Service Advisor role. Highlight your previous experience in sales or customer service, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, let your personality shine through in your application. Use clear and engaging language to demonstrate your ability to connect with customers.
Be Organised and Detail-Oriented: We love candidates who can juggle multiple tasks! In your application, mention any experience you have with booking systems or CRM tools, and how you keep everything organised while delivering great service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dalziel Park Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s services and products. Brush up on their booking systems and any relevant software. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Think about specific situations where you turned an enquiry into a sale. This will demonstrate your sales-focused mindset and ability to deliver great service.
✨Practice Your Communication
Since strong verbal and written communication skills are key for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable discussing your experience and how it relates to the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.