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- Tasks: Lead operations to enhance service excellence and inspire high-performing teams.
- Company: Join Lisini Pub Co, a family-run business with over 50 years in hospitality.
- Benefits: Flexible shifts, employee discounts, learning pathways, and a supportive work environment.
- Why this job: Make a meaningful impact in a values-driven company that invests in its people.
- Qualifications: Proven leadership in multi-site hospitality operations and excellent communication skills.
- Other info: Enjoy career progression opportunities and a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you a passionate, strategic leader ready to shape the future of Scottish hospitality? At Lisini Pub Co, a family-run business with over 50 years of excellence, we’re looking for an experienced operations professional to elevate our venues and teams to new heights. This exciting vacancy has become available due to an internal promotion — a reflection of our commitment to developing talent from within.
Guided by our mission — "The Heart of Hospitality" — we are dedicated to enriching communities through exceptional, responsible, and memorable experiences. As our new operations leader, you’ll drive service excellence, inspire high-performing teams, and help us continue setting the standard in hospitality.
If you’re ready to make a meaningful impact in a values-driven company that truly invests in its people, now’s your chance to join the Lisini family and lead with heart.
What You’ll Be Responsible For:
- Leading operational strategy to drive efficiency, profitability, and service excellence across all venues.
- Upholding Lisini’s high front-of-house standards, while continuously enhancing the customer experience.
- Inspiring and developing the operations team, cultivating a high-performance culture.
- Updating and innovating service offerings to maintain competitive relevance.
- Setting and monitoring KPIs that align with business objectives.
- Managing key client relationships and ensuring exceptional accommodation standards.
- Overseeing budgets, cost control, and financial reporting for events and operations.
- Contributing to strategic growth initiatives and leading Head of Department (HOD) meetings.
- Ensuring process compliance and utilising data analysis to drive operational improvements.
We are looking for an accomplished leader who brings passion, strategic insight, and an unwavering commitment to exceptional hospitality.
Skills & Experience We Require:
- A strategic thinker with proven decision-making abilities.
- Excellent communication skills, able to inspire and engage teams.
- Committed to compliance, safety, and operational excellence.
- Skilled at building strong, lasting relationships with clients and stakeholders.
- A focus on cost control, profitability, and continuous operational improvement.
- Innovative problem-solver driven by a passion for service excellence.
- A champion of accountability, ownership, and high performance within the team.
- Proven experience leading multi-site hospitality operations.
- Expertise in recruitment, team development, and performance management.
What We Offer:
- Flexible shift patterns & a shift swap system
- Learning and development pathways
- Pension scheme
- 50% employee food discount when dining with friends & family
- 20% off events
- Birthday Treat – To help you celebrate, we add £25 to your staff card every year on your birthday
- Free golf membership
- 10 Year Club – rewarding long service
- Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift
- Level: our new on-demand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
- We celebrate our staff at the Annual Lisini Ball, a special evening of fun, food, and recognition.
- 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef Project, providing help whenever you need it.
At Lisini, we are committed to rewarding our team, investing in their growth, and offering every opportunity for progression in an exciting, forward-thinking company. Why not join the family? We’d love to meet you.
Hours: 48 hours per week, spread over 5 days, including weekends. We look forward to welcoming you to the Lisini family!
Operations Manager in Motherwell employer: Dalziel Park Hotel
Contact Detail:
Dalziel Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Motherwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lisini Pub Co and its values. Understand their mission of 'The Heart of Hospitality' and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've inspired teams and driven service excellence in previous roles. This is your chance to demonstrate that you’re the strategic thinker they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lisini family. Let’s make it happen!
We think you need these skills to ace Operations Manager in Motherwell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how you connect with our mission of 'The Heart of Hospitality' and how you can contribute to enriching communities.
Tailor Your Experience: Make sure to highlight your relevant experience in operations management. We’re looking for strategic thinkers who can drive efficiency and service excellence, so align your skills with what we value at Lisini Pub Co.
Be Authentic: Don’t be afraid to show your personality! We appreciate authenticity and want to get to know the real you. Share your unique approach to leadership and how you inspire high-performing teams.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to receive your application and for you to join the Lisini family!
How to prepare for a job interview at Dalziel Park Hotel
✨Know Your Stuff
Before the interview, dive deep into Lisini Pub Co's values and mission. Understand their commitment to hospitality and how they elevate customer experiences. This will help you align your answers with their core principles and show that you're genuinely interested in being part of their family.
✨Showcase Your Leadership Style
As an Operations Manager, you'll need to inspire and develop teams. Prepare examples of how you've successfully led teams in the past, focusing on your strategic thinking and decision-making abilities. Highlight any innovative solutions you've implemented to improve service excellence or operational efficiency.
✨Be Ready to Discuss KPIs
Since you'll be responsible for setting and monitoring KPIs, come prepared to discuss how you've used data analysis in previous roles to drive operational improvements. Share specific metrics you've tracked and how they contributed to profitability and service quality.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their current challenges in hospitality or how they envision the future of their venues. This shows your strategic mindset and genuine interest in contributing to their success.
