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- Tasks: Lead operations strategy and inspire high-performing teams in Scottish hospitality.
- Company: Lisini Pub Co, a family-run business with over 50 years of excellence.
- Benefits: Learning pathways, pension scheme, employee discounts, and free golf membership.
- Other info: Join a forward-thinking company with exciting career progression opportunities.
- Why this job: Make a meaningful impact in a values-driven company that invests in its people.
- Qualifications: Proven leadership in multi-site hospitality operations and excellent communication skills.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Are you a passionate, strategic leader ready to shape the future of Scottish hospitality? At Lisini Pub Co, a familyârun business with over 50 years of excellence, weâre looking for an experienced operations professional to elevate our venues and teams to new heights. This exciting vacancy has become available due to an internal promotion, a reflection of our commitment to developing talent from within. Guided by our mission "The Heart of Hospitality" we are dedicated to enriching communities through exceptional, responsible, and memorable experiences. As our new operations leader, youâll drive service excellence, inspire highâperforming teams, and help us continue setting the standard in hospitality. If youâre ready to make a meaningful impact in a valuesâdriven company that truly invests in its people, nowâs your chance to join the Lisini family and lead with heart.
What Youâll Be Responsible For:
- Leading operational strategy to drive efficiency, profitability, and service excellence across all venues.
- Upholding Lisiniâs high frontâofâhouse standards, while continuously enhancing the customer experience.
- Inspiring and developing the operations team, cultivating a highâperformance culture.
- Updating and innovating service offerings to maintain competitive relevance.
- Setting and monitoring KPIs that align with business objectives.
- Managing key client relationships and ensuring exceptional accommodation standards.
- Overseeing budgets, cost control, and financial reporting for events and operations.
- Contributing to strategic growth initiatives and leading Head of Department (HOD) meetings.
- Ensuring process compliance and utilising data analysis to drive operational improvements.
We are looking for an accomplished leader who brings passion, strategic insight, and an unwavering commitment to exceptional hospitality.
Skills & Experience We Require:
- A strategic thinker with proven decisionâmaking abilities.
- Excellent communication skills, able to inspire and engage teams.
- Committed to compliance, safety, and operational excellence.
- Skilled at building strong, lasting relationships with clients and stakeholders.
- A focus on cost control, profitability, and continuous operational improvement.
- Innovative problemâsolver driven by a passion for service excellence.
- A champion of accountability, ownership, and high performance within the team.
- Proven experience leading multiâsite hospitality operations.
- Expertise in recruitment, team development, and performance management.
What We Offer:
- Learning and development pathways
- Pension scheme
- 50% employee food discount when dining with friends & family
- 20% off events
- Birthday Treat â To help you celebrate, we add ÂŁ25 to your staff card every year on your birthday
- Free golf membership
- 10 Year Club â rewarding long service
- Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift
- Level: our new onâdemand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
- We celebrate our staff at the Annual Lisini Ball, a special evening of fun, food, and recognition.
- 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef Project, providing help whenever you need it.
At Lisini, we are committed to rewarding our team, investing in their growth, and offering every opportunity for progression in an exciting, forwardâthinking company.
Awards:
- Hospitality Health & Wellness Charter
- 2025 / 2026 Best Bar None Scotland Awards
- Angels Hotel: Highly Commended, Heart of the Community
- Angels Hotel: Diamond Award, BBN Scotland Lanarkshire
- The Parkville: Gold Award, BBN Scotland Lanarkshire
- Dalziel Park Hotel: Gold Award, BBN Scotland Lanarkshire
- The Croft Bar & Restaurant: Gold & Overall Gold in category, BBN Scotland Glasgow
- Finalist in the Annual Scottish Entertainment & Hospitality Awards 2026 for four awards:
- Dalziel Park Hotel - best casual dining & Best dog friendly venue
- Angels hotel - best spirit and cocktail bar
- Best hospitality employer - Lisini
- Best Social Media & Marketing
Why not join the family? Weâd love to meet you.
Head of Operations in Motherwell employer: Dalziel Park Hotel
Contact Detail:
Dalziel Park Hotel Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Operations in Motherwell
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and donât be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Show your passion during interviews! When youâre chatting with potential employers, let your enthusiasm for hospitality shine through. Share stories of how youâve inspired teams or improved customer experiences. This is your chance to demonstrate that you truly embody the values of 'The Heart of Hospitality'.
â¨Tip Number 3
Research the company culture! Before any interview, dive deep into Lisini Pub Coâs values and mission. Tailor your responses to show how your experience aligns with their commitment to exceptional service and community enrichment. Itâll show youâre not just looking for any job, but youâre genuinely interested in being part of their family.
â¨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out. Plus, you can easily keep track of your application status and any updates we might have!
We think you need these skills to ace Head of Operations in Motherwell
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how your heart aligns with our mission of enriching communities and delivering exceptional experiences.
Tailor Your Experience: Make sure to highlight your relevant experience in operations and team leadership. Weâre looking for strategic thinkers, so connect your past roles to the responsibilities listed in the job description.
Be Authentic: Donât be afraid to show your personality! We value authenticity and want to know what makes you unique. Share your story and how it relates to our values at Lisini Pub Co.
Apply Through Our Website: For the best chance of success, apply directly through our website. Itâs the easiest way for us to review your application and get to know you better. We canât wait to hear from you!
How to prepare for a job interview at Dalziel Park Hotel
â¨Know Your Stuff
Before the interview, dive deep into Lisini Pub Co's values and mission. Understand their commitment to hospitality and community enrichment. This will help you align your answers with their ethos and show that you're genuinely interested in being part of the family.
â¨Showcase Your Leadership Style
As a Head of Operations, you'll need to inspire and develop teams. Prepare examples of how you've successfully led multi-site operations and cultivated high-performance cultures. Be ready to discuss specific strategies you've implemented to drive service excellence.
â¨Be Data-Driven
Lisini values operational improvements through data analysis. Brush up on how you've used KPIs to monitor performance and make informed decisions. Bring examples of how your strategic thinking has led to increased efficiency and profitability in past roles.
â¨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Lisini's future initiatives and how they support their staff's growth. This not only shows your interest but also helps you gauge if the company is the right fit for you.