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- Tasks: Lead operations strategy and inspire high-performing teams in Scottish hospitality.
- Company: Join Lisini Pub Co, a family-run business with over 50 years of excellence.
- Benefits: Enjoy learning pathways, discounts, and a supportive work environment.
- Other info: Be part of a forward-thinking company with exciting growth opportunities.
- Why this job: Make a meaningful impact in a values-driven company that invests in its people.
- Qualifications: Proven leadership in multi-site hospitality operations and excellent communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Are you a passionate, strategic leader ready to shape the future of Scottish hospitality? At Lisini Pub Co, a family-run business with over 50 years of excellence, we’re looking for an experienced operations professional to elevate our venues and teams to new heights. This exciting vacancy has become available due to an internal promotion, a reflection of our commitment to developing talent from within. Guided by our mission "The Heart of Hospitality" we are dedicated to enriching communities through exceptional, responsible, and memorable experiences. As our new operations leader, you’ll drive service excellence, inspire high-performing teams, and help us continue setting the standard in hospitality. If you’re ready to make a meaningful impact in a values-driven company that truly invests in its people, now’s your chance to join the Lisini family and lead with heart.
Responsibilities
- Leading operational strategy to drive efficiency, profitability, and service excellence across all venues.
- Upholding Lisini’s high front-of-house standards, while continuously enhancing the customer experience.
- Inspiring and developing the operations team, cultivating a high-performance culture.
- Updating and innovating service offerings to maintain competitive relevance.
- Setting and monitoring KPIs that align with business objectives.
- Managing key client relationships and ensuring exceptional accommodation standards.
- Overseeing budgets, cost control, and financial reporting for events and operations.
- Contributing to strategic growth initiatives and leading Head of Department (HOD) meetings.
- Ensuring process compliance and utilising data analysis to drive operational improvements.
We are looking for an accomplished leader who brings passion, strategic insight, and an unwavering commitment to exceptional hospitality.
Qualifications
- A strategic thinker with proven decision-making abilities.
- Excellent communication skills, able to inspire and engage teams.
- Committed to compliance, safety, and operational excellence.
- Skilled at building strong, lasting relationships with clients and stakeholders.
- A focus on cost control, profitability, and continuous operational improvement.
- Innovative problem-solver driven by a passion for service excellence.
- A champion of accountability, ownership, and high performance within the team.
- Proven experience leading multi-site hospitality operations.
- Expertise in recruitment, team development, and performance management.
What We Offer
- Learning and development pathways
- Pension scheme
- 50% employee food discount when dining with friends & family
- 20% off events
- Birthday Treat – £25 added to your staff card on your birthday
- Free golf membership
- 10 Year Club – rewarding long service
- Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift
- Level: our new on-demand pay system with integrated payroll savings, budgeting, and guidance
- Annual Lisini Ball – staff recognition event
- 24/7 support from our Employee Assistance Programme
At Lisini, we are committed to rewarding our team, investing in their growth, and offering every opportunity for progression in an exciting, forward-thinking company.
Awards
- Hospitality Health & Wellness Charter
- 2025 / 2026 Best Bar None Scotland Awards
- Angels Hotel: Highly Commended, Heart of the Community
- Angels Hotel: Diamond Award, BBN Scotland Lanarkshire
- The Parkville: Gold Award, BBN Scotland Lanarkshire
- Dalziel Park Hotel: Gold Award, BBN Scotland Lanarkshire
- The Croft Bar & Restaurant: Gold & Overall Gold in category, BBN Scotland Glasgow
- Finalist in the Annual Scottish Entertainment & Hospitality Awards 2026 for four awards:
- Dalziel Park Hotel - best casual dining & Best dog friendly venue
- Angels hotel - best spirit and cocktail bar
- Best hospitality employer - Lisini
- Best Social Media & Marketing
Why not join the family? We’d love to meet you.
Group Head of Operations in Motherwell employer: Dalziel Park Hotel
Contact Detail:
Dalziel Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Head of Operations in Motherwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Lisini Pub Co and its values. Show us how your passion for hospitality aligns with our mission 'The Heart of Hospitality'. Tailor your responses to highlight your strategic thinking and leadership skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in leading multi-site operations and driving service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Lisini family and making a meaningful impact.
We think you need these skills to ace Group Head of Operations in Motherwell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how your values align with ours at Lisini Pub Co. Share your experiences that highlight your commitment to exceptional service and community enrichment.
Tailor Your CV: Make sure your CV is tailored to the Group Head of Operations role. Highlight your leadership experience in multi-site operations and any strategic initiatives you've led. We love seeing how you’ve driven efficiency and profitability in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our family. Use it to showcase your strategic thinking and decision-making skills. Don’t forget to mention how you inspire and develop high-performing teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Dalziel Park Hotel
✨Know Your Stuff
Before the interview, dive deep into Lisini Pub Co's values and mission. Understand their commitment to hospitality and how they enrich communities. This will help you align your answers with their core principles and show that you're genuinely interested in being part of the family.
✨Showcase Your Leadership Style
As a Group Head of Operations, you'll need to inspire and develop teams. Prepare examples of how you've successfully led multi-site operations and cultivated high-performance cultures. Be ready to discuss specific strategies you've implemented to drive service excellence and operational improvements.
✨Be Data-Driven
Lisini values operational excellence backed by data analysis. Come prepared to discuss how you've used KPIs to monitor performance and make informed decisions. Share examples of how you've leveraged data to enhance customer experiences and improve profitability.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Lisini's future initiatives, team development opportunities, and how they maintain their high standards. This not only shows your interest but also helps you gauge if the company is the right fit for you.