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- Tasks: Lead operational strategy and inspire high-performing teams in Scottish hospitality.
- Company: Join Lisini Pub Co, a family-run business with over 50 years of excellence.
- Benefits: Enjoy learning pathways, a pension scheme, and a 50% employee food discount.
- Other info: Be part of a dynamic team committed to exceptional service and community enrichment.
- Why this job: Make a meaningful impact in a values-driven company that invests in its people.
- Qualifications: Proven leadership in multi-site hospitality operations and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Lead with Heart at Lisini Pub Co. Are you a passionate, strategic leader ready to shape the future of Scottish hospitality? At Lisini Pub Co, a family-run business with over 50 years of excellence, we’re looking for an experienced operations professional to elevate our venues and teams to new heights. This exciting vacancy has become available due to an internal promotion, a reflection of our commitment to developing talent from within. Guided by our mission "The Heart of Hospitality" we are dedicated to enriching communities through exceptional, responsible, and memorable experiences. As our new operations leader, you’ll drive service excellence, inspire high-performing teams, and help us continue setting the standard in hospitality. If you’re ready to make a meaningful impact in a values-driven company that truly invests in its people, now’s your chance to join the Lisini family and lead with heart.
Responsibilities
- Leading operational strategy to drive efficiency, profitability, and service excellence across all venues.
- Upholding Lisini’s high front-of-house standards, while continuously enhancing the customer experience.
- Inspiring and developing the operations team, cultivating a high-performance culture.
- Updating and innovating service offerings to maintain competitive relevance.
- Setting and monitoring KPIs that align with business objectives.
- Managing key client relationships and ensuring exceptional accommodation standards.
- Overseeing budgets, cost control, and financial reporting for events and operations.
- Contributing to strategic growth initiatives and leading Head of Department (HOD) meetings.
- Ensuring process compliance and utilising data analysis to drive operational improvements.
We are looking for an accomplished leader who brings passion, strategic insight, and an unwavering commitment to exceptional hospitality.
Qualifications
- A strategic thinker with proven decision-making abilities.
- Excellent communication skills, able to inspire and engage teams.
- Committed to compliance, safety, and operational excellence.
- Skilled at building strong, lasting relationships with clients and stakeholders.
- A focus on cost control, profitability, and continuous operational improvement.
- Innovative problem-solver driven by a passion for service excellence.
- A champion of accountability, ownership, and high performance within the team.
- Proven experience leading multi-site hospitality operations.
- Expertise in recruitment, team development, and performance management.
What We Offer
- Learning and development pathways
- Pension scheme
- 50% employee food discount when dining with friends
Group Head of Operations employer: Dalziel Park Hotel
Contact Detail:
Dalziel Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Lisini Pub Co and its values. Show us how your experience aligns with our mission of 'The Heart of Hospitality' and be ready to share examples of how you've driven service excellence in your previous roles.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table and how you can elevate our venues and teams. A confident, well-articulated vision will make you stand out in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Lisini family.
We think you need these skills to ace Group Head of Operations
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see how your values align with ours at Lisini Pub Co. Share your experiences that demonstrate your commitment to exceptional service and community enrichment.
Tailor Your CV: Make sure your CV is tailored to the Group Head of Operations role. Highlight your strategic leadership experience and any achievements in driving efficiency and profitability. We love seeing how you've inspired teams and enhanced customer experiences in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining the Lisini family!
How to prepare for a job interview at Dalziel Park Hotel
✨Know Your Stuff
Before the interview, dive deep into Lisini Pub Co's values and mission. Understand their commitment to hospitality and how they elevate customer experiences. This will help you align your answers with their core principles and show that you're genuinely interested in being part of their family.
✨Showcase Your Leadership Style
As a Group Head of Operations, you'll need to inspire and develop teams. Be ready to share specific examples of how you've successfully led teams in the past. Highlight your strategic thinking and decision-making skills, and don’t forget to mention how you’ve fostered a high-performance culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and operational excellence. Think of scenarios where you've improved service standards or driven efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their future growth initiatives or how they measure success in their operations. This not only shows your interest but also gives you a chance to gauge if Lisini Pub Co is the right fit for you.