At a Glance
- Tasks: Engage with customers, upsell products, and ensure timely order delivery.
- Company: Join Dalziel Group, a leader in the meat processing industry.
- Benefits: Enjoy 28 days annual leave, pension, and employee assistance programme.
- Other info: Inclusive workplace culture that values diversity and offers career growth.
- Why this job: Build strong customer relationships and make a real impact in a supportive team.
- Qualifications: Motivated individuals with great communication skills and attention to detail.
We are currently looking for an enthusiastic and motivated individual to join our team at the Newport site. Reporting into the Office Manager, you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved, and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.
Location: Unit 6 Afon Ebbw Road, Rogerstone, Newport, NP10 9HZ
Hours: Monday to Thursday 08:00 - 17:00, Friday 08:00 - 16:00
Salary: £27,099.00
Main Responsibilities:
- To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive 'can do' attitude.
- Assisting with stock control within the warehouse.
- Take regular orders and communicate with customers in relation to any delays and shortages.
- Ensuring products sold by Dalziel Ltd are delivered on time to customers.
- Customer requirements and monitoring of the performance.
- Upsell products, promotions and take regular orders.
- Process delivery paperwork and any purchasing duties required.
- Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity.
- To integrate, support and participate in the Food Safety Culture.
- To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
- Respond to customer communications via email as well as telephone.
- High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once.
Benefits:
- 28 days annual leave (inclusive).
- Pension - Auto enrolment.
- Employee assistance programme.
About us: The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, a full range of butchers supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery. At Dalziel, our approach to diversity is simple: it is about embracing everyone. From ensuring we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace. Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Support: If you require further assistance when applying for this position which may have an impact on your application process, please don't hesitate to reach out to me directly at 0191 438 7564. Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates.
Sales and Customer Service Administrator in Newport employer: Dalziel Limited
At Dalziel, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Located in Felling, our team enjoys competitive pay, a weekly attendance bonus, and benefits such as free on-site parking and an employee assistance programme, all while working in a fast-paced environment that fosters personal and professional growth.
