Sales and Customer Service Administrator in Chorley

We are currently looking for an enthusiastic and motivated individual with excellent customer service and telesales skills to join our team at the Chorley site. Reporting into the Ingredients Manager, you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved, and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication. The successful candidate will have a background in customer service, this might be telephone based or it might be customer facing. It is all about being personable and managing relationships.

Location: North Business Park, Drumhead Road, Chorley, PR6 7DE

Hours: Monday to Friday, 8.30am to 4.30pm (37.5 hours)

Salary: up to £27,500.00

Main Responsibilities:

• To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude
• Assisting with stock control within the warehouse
• Take regular orders and communicate with customers in relation to any delays and shortages
• Build a good rapport with blending plants and regional sales team
• Ensuring products sold by Dalziel Ltd are delivered on time to customers
• Customer requirements and monitoring of the performance
• Upsell products, promotions and take regular orders
• Process delivery paperwork and any purchasing duties required
• Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
• To integrate, support and participate in the Food Safety Culture
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner
• Respond to customer communications via email as well as telephone
• High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once

Benefits:

• Pension Auto enrolment
• Employee assistance programme

About us:

The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butchers supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery. At Dalziel, our approach to diversity is simple: it is about embracing everyone. We work hard to ensure we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace.

Dalziel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Support: If you require further assistance when applying for this position which may have an impact on your application process, please don’t hesitate to reach out to me directly at 0191 438 7564. Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates.