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- Tasks: Be the frontline hero managing customer relationships and ensuring top-tier service.
- Company: Join Dalziel, a leading supplier in the meat processing and retail butchery industry.
- Benefits: Enjoy a vibrant team culture and opportunities for personal growth.
- Why this job: Make a real impact while building relationships and enhancing customer experiences.
- Qualifications: A positive attitude and strong communication skills are essential; experience with Microsoft Office is a plus.
- Other info: We embrace diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for an exciting Customer Service Administrator to join our vibrant and busy team in Hebburn, where your skills will truly make a difference. Join us and become part of a forward-thinking organisation that values its people and its customers!
Hours of Work:
Full time
Location:
NE31 2JZ
As a Customer Service Administrator, you will be the frontline of our operations, responsible for managing customer relationships, processing orders, upselling products and promotions, and ensuring our clients receive top-tier service at all times. Your role will involve communication via phone and email, maintaining strong relationships with existing customers and supporting the wider team in achieving company targets.
Customer Service Administrator Requirements:
- Provide a positive and memorable customer experience for all incoming and outgoing calls with a confident, \”can do\” attitude.
- Take regular orders and communicate with customers regarding delays and shortages.
- Build rapport with the sales team.
- Fulfill customer requirements.
- Perform general office duties such as photocopying, maintaining tidiness, and updating contact lists.
- Screen incoming calls and take accurate messages.
- Use Microsoft Word and Excel to assist with office administration.
- Greet visitors and ensure site visitor protocols are followed.
- Upsell products, promotions, and take regular orders.
- Process delivery paperwork.
- Handle customer complaints and issues related to Food Safety, Quality, Legality, and Integrity promptly.
- Respond to customer communications via email and telephone.
About Us
The Dalziel group serves the meat processing and retail butchery industry from distribution sites across the UK. Our product range includes meat seasoning blends, ingredients for food processors, frozen and chilled meat, butcher’s supplies, crumb and battering systems, plastic casings, and industrial food machinery.
At Dalziel, our approach to diversity is simple: it’s about embracing everyone. We strive to create a culture where people can be confident in themselves and feel part of our team. We are committed to building a more equitable workplace.
Dalziel is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Support
If you require further assistance with your application, please contact us directly at (phone number removed). We are dedicated to creating an inclusive and accessible recruitment process and committed to providing support to ensure equal opportunities for all candidates.
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Customer Service Administrator employer: Dalziel Ingredients Ltd
Contact Detail:
Dalziel Ingredients Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the meat processing and retail butchery industry. Understanding the products and services offered by Dalziel will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries and complaints, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to build rapport with others. Think of examples from your past experiences where you've successfully developed relationships, as this is crucial for upselling and maintaining customer satisfaction.
✨Tip Number 4
Get comfortable with Microsoft Word and Excel. Brush up on your skills in these applications, as they are essential for performing general office duties and assisting with administration tasks in the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any administrative tasks you've handled. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your ability to manage customer relationships and handle complaints effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Administrator.
How to prepare for a job interview at Dalziel Ingredients Ltd
✨Show Your Customer Service Skills
As a Customer Service Administrator, your ability to provide a positive experience is crucial. Be prepared to share examples of how you've handled customer interactions in the past, especially challenging situations where you turned a negative experience into a positive one.
✨Demonstrate Your Communication Skills
Since the role involves communication via phone and email, practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to engage with customers effectively.
✨Familiarise Yourself with the Company
Research Dalziel Group and understand their products and services. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their values and customer service approach.
✨Prepare for Common Scenarios
Think about common customer service scenarios, such as handling complaints or upselling products. Prepare responses that highlight your problem-solving skills and ability to maintain a positive attitude, even under pressure.