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For Companies At a Glance
- Tasks: Support construction clients, ensuring they benefit from our innovative products.
- Company: Dalux, a leader in digital transformation for the construction industry.
- Benefits: Fun, supportive culture with no rigid hierarchies and flexible work environment.
- Why this job: Join a team that values people and drives real change in construction.
- Qualifications: Experience in BIM and a passion for digital construction.
- Other info: Collaborative workplace with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market.
As our new colleague you will play a crucial part in driving support activities. You will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Responsibilities
- Working with construction industry clients, such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
Qualifications
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep-dive in the software and train superusers.
- Has the ability to build strong and long-lasting customer relations.
- Is a great team player aiming for mutual success.
Why Dalux
At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux
Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (London)
Application
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please send your resume and application as soon as possible.
Application deadline: As soon as possible
Customer Success Manager, London employer: Dalux
Contact Detail:
Dalux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, London
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and meet-ups to connect with potential employers and other professionals. Building relationships in person can give you an edge over the competition.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your knowledge of BIM and digital construction during interviews or networking events. This will help you stand out as a candidate who truly understands the industry.
✨Tip Number 3
Be proactive! Reach out to companies you're interested in, even if they haven't posted a job opening. Express your enthusiasm for their work and how you can contribute to their success.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of getting noticed.
We think you need these skills to ace Customer Success Manager, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in the construction industry and any relevant skills that align with Dalux's mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in construction and how your background makes you the perfect fit for Dalux. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Success Skills: In your application, emphasise your ability to build strong relationships and support customers effectively. Share examples of how you've helped clients in the past, as this is key to the Customer Success Manager role. We’re all about making our customers feel valued!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Dalux!
How to prepare for a job interview at Dalux
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Dalux's product portfolio. Familiarise yourself with how their solutions work, especially in relation to BIM and construction processes. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Showcase Your Customer Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Think about specific situations where you helped clients overcome challenges or improved their experience with a product. This will demonstrate your ability to be a trusted partner for customers.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in the construction industry, particularly around digital transformation and BIM. Being able to discuss these topics during your interview will show that you're not just knowledgeable but also passionate about the field and ready to contribute to Dalux's mission.
✨Practice Your Presentation Skills
Since you'll be presenting Dalux's products to potential clients, practice your presentation skills ahead of time. You might even want to prepare a mock presentation to showcase how you would introduce the product to a new client. This will highlight your communication skills and your ability to engage an audience.
