At a Glance
- Tasks: Support construction clients, ensuring they benefit from our innovative products and services.
- Company: Join Dalux, a leader in digital transformation for the construction industry.
- Benefits: Enjoy a fun, supportive workplace with flexible hours and no rigid dress codes.
- Other info: Be part of a collaborative team driving innovation across 150 countries.
- Why this job: Make a real impact in the construction industry while building lasting relationships.
- Qualifications: Experience in BIM and a passion for digital construction are essential.
The predicted salary is between 40000 - 50000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing Infrastructure team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. As our new colleague you will play a crucial part in driving support activities. You will be a trusted partner for our customers, making sure they not only use Dalux but truly benefit from it. You will build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Your main tasks as Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
We are looking for someone who has:
- Experience with BIM and is a digital construction enthusiast.
- Solid knowledge and experience working on construction sites or in the construction industry.
- The ability to deep-dive into the software and train super users.
- The ability to build strong and long-lasting customer relations.
- A great team player aiming for mutual success.
So, why choose Dalux? Glad you asked! At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux: Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (London)
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please submit your resume and application as soon as possible via our career site.
Customer Success Manager, Infrastructure in London employer: Dalux
At Dalux, we prioritise a vibrant work culture that values collaboration and personal growth, making it an exceptional place for a Customer Success Manager in London. Our supportive environment encourages creativity and innovation, allowing you to build meaningful relationships with clients while enjoying a flexible work-life balance. With opportunities for professional development and a commitment to employee well-being, Dalux is dedicated to ensuring that your career is both fulfilling and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Infrastructure in London
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and meet-ups to connect with potential employers and other professionals. Building relationships in the construction sector can open doors for you, so don’t be shy!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of BIM and digital construction during interviews or networking chats. Share examples of how you've helped clients in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Reach out to companies you admire, like Dalux, even if they’re not actively hiring. Express your interest in their work and how you can contribute to their success. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Dalux and being part of the digital transformation in construction.
We think you need these skills to ace Customer Success Manager, Infrastructure in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in the construction industry and any relevant skills that align with Dalux’s mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about digital transformation in construction and how your background makes you the perfect fit for Dalux. Keep it engaging and personal – we love a good story!
Showcase Your Soft Skills:As a Customer Success Manager, building relationships is key. Make sure to highlight your communication skills and teamwork experience. We want to know how you’ve successfully supported clients in the past and how you plan to do the same with us!
Apply Through Our Website:Don’t forget to submit your application through our career site! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining the Dalux family!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux's products and how they benefit clients. Being able to discuss specific features and their applications will show that you're genuinely interested and prepared.
✨Build Rapport
Since this role is all about building relationships, practice your interpersonal skills. Be ready to share examples of how you've successfully supported customers in the past. Show that you can connect with people and understand their needs, which is crucial for a Customer Success Manager.
✨Demonstrate Your Training Skills
Think about how you would approach onboarding and training new clients. Prepare a mini-presentation or outline of how you would explain Dalux’s products to a new user. This will highlight your ability to communicate complex information clearly and effectively.
✨Show Your Enthusiasm
Dalux values passion and personality, so let your enthusiasm for digital construction shine through. Share why you’re excited about the role and how you see yourself contributing to the team. A positive attitude can make a big difference in how you’re perceived during the interview.
