At a Glance
- Tasks: Support construction clients, ensuring they benefit from our user-friendly products.
- Company: Dalux, a leader in digital transformation for the construction industry.
- Benefits: Fun, supportive culture with no rigid hierarchies and room for personality.
- Other info: Join a collaborative team and connect with colleagues globally.
- Why this job: Make a real impact by helping clients thrive in their construction projects.
- Qualifications: Experience in BIM and strong relationship-building skills required.
The predicted salary is between 45000 - 55000 € per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing Building Owners team in London. The new colleague will play a crucial part in driving support activities. They will be a trusted partner for our customers, ensuring they not only use Dalux but also truly benefit. They will build lasting relationships, help with onboarding and training, and ensure clients feel supported every step of the way.
Responsibilities
- Work with construction industry clients such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support current customers and develop their expertise by assisting them with technical or feature support when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
Qualifications
- Experience with BIM and is a digital construction enthusiast.
- Solid knowledge and experience from the construction industry, preferably working with building owners or in close connection with them.
- Ability to deep-dive into the software and train super users.
- Ability to build strong and long-lasting customer relations.
- A great team player aiming for mutual success.
So, why choose Dalux? At Dalux, we care—not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. We foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux
Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we drive the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (London)
Application Deadline: As soon as possible
Customer Success Manager, Building Owners in London employer: Dalux
At Dalux, we prioritise a vibrant and inclusive work culture that empowers our employees to thrive both personally and professionally. As a Customer Success Manager in London, you will enjoy a supportive environment that values collaboration and innovation, with ample opportunities for growth and development. Our commitment to employee well-being ensures that your role is not only rewarding but also enjoyable, allowing you to build meaningful relationships while driving success for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Building Owners in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend trade fairs, join relevant groups, and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with BIM and your passion for digital construction. Make it clear how you can help their customers succeed with Dalux’s products.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and think about how you can relate your past experiences to the role of Customer Success Manager. Be ready to discuss how you’ve built strong relationships in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Dalux team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager, Building Owners in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in the construction industry and any relevant skills with BIM. We want to see how you can bring value to our team!
Show Your Passion:Let your enthusiasm for digital construction shine through! Share examples of how you've helped clients succeed in the past, and why you're excited about the opportunity at Dalux. We love seeing genuine passion for what we do.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux's products and how they benefit building owners. This will show that you're not just interested in the role, but that you understand the value you can bring to their clients.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully supported customers in the past. Think about times when you’ve gone above and beyond to ensure client satisfaction—this will highlight your ability to connect and support.
✨Be Ready to Dive Deep
Expect questions that require you to demonstrate your technical knowledge. Be prepared to discuss how you would train super users and assist clients with technical support. Showing that you can deep-dive into the software will set you apart from other candidates.
✨Embrace the Culture
Dalux values a fun and collaborative work environment. During your interview, express your enthusiasm for teamwork and how you thrive in supportive settings. Share your thoughts on how you can contribute to a positive workplace culture, as this aligns with their values.
