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- Tasks: Support construction clients, ensuring they benefit from our innovative software.
- Company: Dalux, a leader in digital transformation for the construction industry.
- Benefits: Fun, supportive culture with no rigid hierarchies and room for personality.
- Why this job: Join a collaborative team driving innovation in the construction sector.
- Qualifications: Experience in BIM and a passion for digital construction.
- Other info: Be part of a global leader in BIM innovation with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in Leeds from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. As our new colleague you will play a crucial part in driving support activities. You will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Responsibilities
- Working with construction industry clients, such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
Qualifications
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep-dive in the software and train superusers.
- Has the ability to build strong and long-lasting customer relations.
- Is a great team player aiming for mutual success.
Why choose Dalux
At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux
Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (Leeds)
Application
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please send your resume and application as soon as possible.
Application deadline: Ongoing
Customer Success Manager, Leeds employer: Dalux
Contact Detail:
Dalux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Leeds
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and local meetups to connect with potential employers and other professionals in the construction sector. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance, share your knowledge about BIM and digital construction during conversations or interviews. This will not only demonstrate your passion but also position you as a valuable asset for companies like Dalux.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your ability to build strong relationships and support clients effectively, making it clear why you're the perfect fit.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for at Dalux.
We think you need these skills to ace Customer Success Manager, Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your experience in the construction industry and any relevant BIM knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for digital transformation in construction and how you can help our customers succeed. Be genuine and let your personality come through.
Showcase Your Customer Relationship Skills: We want to see how you build lasting relationships with clients. Include examples of how you've supported customers in the past, especially in training or onboarding scenarios. This will show us you're the right fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux’s products and how they benefit clients. Being able to discuss specific features and their applications will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully supported clients in the past. Think about times when you’ve gone above and beyond to ensure customer satisfaction – these stories will resonate well.
✨Practice Your Presentation Skills
You might be asked to present Dalux’s product portfolio during the interview. Practise explaining complex concepts in simple terms, as if you were training a new user. This will demonstrate your ability to communicate effectively and engage with clients.
✨Ask Insightful Questions
Prepare thoughtful questions about Dalux’s culture, team dynamics, and future goals. This shows that you’re not just interested in the role but also in how you can contribute to the company’s success. Plus, it gives you a chance to assess if Dalux is the right fit for you!
