At a Glance
- Tasks: Support construction clients, ensuring they have a great experience with our innovative products.
- Company: Join Dalux, a leading ConTech company transforming the construction industry.
- Benefits: Enjoy a fun, informal workplace with no overtime and opportunities for social activities.
- Other info: Be part of a dynamic team across 28 countries with excellent career growth.
- Why this job: Make a real impact in the construction industry while working with a supportive team.
- Qualifications: Relevant education in construction and a passion for customer service.
The predicted salary is between 28800 - 48000 £ per year.
Dalux is an innovative ConTech company, committed to pushing the boundaries of how technology can secure a smarter and more efficient construction and real estate industry. Today we provide our user-friendly digital tools to leading contractors, sub-contractors, building owners and consultants in more than 145 countries. This year we opened our 52nd office in Europe, making it a great time to join us and directly influence the future of Dalux.
As Customer Success Manager in Glasgow, you will work with the team to ensure our customers and users have a great experience with Dalux regarding presentation, implementations, training, and follow-up meetings. With responsibility for your own clients, you will schedule your own time. A few times a year, we participate in events either organized by Dalux such as SUMMIT and UserDays, or industry fairs, where you will meet with new and existing clients and assist them with technical questions.
Your main tasks as Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub-contractors, and consultants.
- Supporting new and existing customers in using and understanding our user-friendly product.
- Assisting new customers in implementation and training of our products related to construction processes.
- Supporting current customers and developing their expertise by assisting them in technical or feature support when needed.
- Taking part in network groups, trade fairs, and other events.
- Presenting the Dalux product portfolio to new potential clients.
We imagine that our future colleague has a relevant education within the construction industry. Your technical knowledge and understanding of the construction industry might include experience working at a construction site as an engineer, consultant, project manager, or with digitization. Experience with project management or enterprise-level software roll-out is considered a plus. Besides interest and knowledge in BIM and digital project management tools for the construction industry, we are looking for a colleague who can help our customers and provide superb service. We believe you to be open-minded, responsible, and able to work independently with your own tasks.
At Dalux, we care about our work and customers, but also about each other. Your work should be fun, challenging, and intriguing. The working environment plays a big part in job satisfaction, and therefore we view working overtime as so last year. We don’t believe in fancy titles and tight dress codes; instead, we believe in having a light-hearted, informal, and welcoming workplace, with room for everyone.
The UK team is located in Leeds, London, Belfast, Dublin, Glasgow, and soon Birmingham, working closely together to maintain a great customer experience for all our customers in England, Wales, Northern Ireland, and Scotland. You will get to know many co-workers from our 28 other countries throughout your everyday tasks and become a part of the whole Dalux team. Being a social company, we enjoy hanging out for dinner, wine tasting, knitting club, a running club, and a lot of other fun activities both in local teams and during events internally and externally.
Ready to Apply? Submit your CV and application in English. If you have any questions, feel free to reach out to Julie Buhl at.
Application deadline: Ongoing
Customer Success Manager, Glasgow employer: Dalux
Dalux is an exceptional employer that fosters a collaborative and enjoyable work environment, making it an ideal place for a Customer Success Manager in the vibrant London construction market. With a strong emphasis on employee growth and development, we offer comprehensive training and support to ensure you thrive in your role while building meaningful relationships with our customers. Join us to be part of a team that values innovation and success in the BIM space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend events, trade fairs, and meet-ups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Dalux's products and how they can benefit potential clients. Be ready to share examples from your past experiences that highlight your expertise.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Reach out to companies you admire, like Dalux, and express your interest in their work. A little initiative can go a long way in landing that dream job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Dalux team. So, don’t hesitate—submit your CV today!
We think you need these skills to ace Customer Success Manager, Glasgow
Some tips for your application 🫡
Show Your Passion for Construction:When you're writing your application, let your enthusiasm for the construction industry shine through. We want to see how your background and experiences align with our mission at Dalux, so don’t hold back on sharing your journey!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight relevant experiences, especially those that showcase your ability to support clients and manage projects in the construction sector. We love seeing how you can bring value to our team!
Be Yourself:At Dalux, we appreciate authenticity. Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits into our informal and welcoming culture, so show us who you are beyond just your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people. Plus, it shows us you’re keen on joining the Dalux family!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of the construction industry and Dalux's products. Familiarise yourself with BIM and digital project management tools, as well as any recent trends in ConTech. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Success Manager, your ability to provide superb service is key. Prepare examples from your past experiences where you've successfully supported clients or resolved issues. Highlight your communication skills and how you can make complex information easy for customers to understand.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations with clients. Think about potential challenges you might face in the role and prepare your responses. This could include how you would assist a new customer during implementation or how you would follow up with an existing client to ensure their satisfaction.
✨Embrace the Culture
Dalux values a light-hearted and informal workplace, so let your personality shine through! Be yourself during the interview and express your enthusiasm for joining a social company. Share your interests outside of work, as they might resonate with the team and show that you’d fit right in.
