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- Tasks: Support construction clients, ensuring they benefit from our innovative products and services.
- Company: Dalux, a leader in digital transformation for the construction industry.
- Benefits: Fun, supportive culture with no rigid hierarchies and opportunities for personal growth.
- Why this job: Join a collaborative team making a real impact in the construction sector.
- Qualifications: Experience in BIM and the construction industry, with strong relationship-building skills.
- Other info: Be part of a dynamic workplace that values personality and passion.
The predicted salary is between 36000 - 60000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. As our new colleague you will play a crucial part in driving support activities. You will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Responsibilities
- Working with construction industry clients, such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
Qualifications
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep-dive in the software and train superusers.
- Has the ability to build strong and long-lasting customer relations.
- Is a great team player aiming for mutual success.
Why Dalux
At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux
Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location on-site (London)
Application
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please send your resume and application as soon as possible.
Application deadline As soon as possible
Customer Success Manager, London employer: Dalux
Contact Detail:
Dalux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend events, trade fairs, and network groups to meet potential clients and showcase your passion for digital construction.
✨Tip Number 2
Show off your expertise! When you get the chance, demonstrate your knowledge of BIM and how it can benefit clients. Be ready to dive deep into discussions about software and training – it’ll show you’re the right fit for the role.
✨Tip Number 3
Follow up after meetings or events! A quick email thanking someone for their time can go a long way. It keeps you on their radar and shows you’re genuinely interested in building those lasting relationships.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your enthusiasm for joining Dalux and making a difference in the construction industry.
We think you need these skills to ace Customer Success Manager, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in the construction industry and any relevant skills that align with Dalux’s mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation in construction and how your background makes you the perfect fit for Dalux. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Success Skills: In your application, emphasise your ability to build strong relationships and support customers effectively. Share examples of how you've helped clients in the past, as this is key to the Customer Success Manager role. We’re all about making our customers feel valued!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Dalux!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux's products and how they benefit clients. Being able to discuss specific features and their applications will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully supported customers in the past. Think about times when you’ve gone above and beyond to ensure client satisfaction, as this will highlight your ability to connect with people.
✨Practice Your Presentation Skills
You might be asked to present Dalux’s product portfolio during the interview. Practise explaining complex concepts in simple terms, as if you were training a new user. This will demonstrate your communication skills and your ability to make the product accessible to clients.
✨Ask Insightful Questions
Prepare thoughtful questions about Dalux’s approach to customer success and how they measure it. This shows that you’re not just interested in the role but also in how you can contribute to the company’s goals and help clients thrive.
