At a Glance
- Tasks: Support construction clients, ensuring they benefit from our innovative products.
- Company: Dalux, a leader in digital transformation for the construction industry.
- Benefits: Fun, supportive culture with no rigid hierarchies and room for personality.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join us to drive digital change in the UK construction market.
- Qualifications: Experience in BIM and a passion for digital construction.
The predicted salary is between 40000 - 50000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing Infrastructure team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. As our new colleague you will play a crucial part in driving support activities. You will be a trusted partner for our customers, making sure they not only use Dalux but truly benefit from it. You will build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Your main tasks as Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
We are looking for someone who has:
- Experience with BIM and is a digital construction enthusiast.
- Solid knowledge and experience working on construction sites or in the construction industry.
- The ability to deep-dive into the software and train super users.
- The ability to build strong and long-lasting customer relations.
- A great team player aiming for mutual success.
So, why choose Dalux? Glad you asked! At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux: Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (London)
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please submit your resume and application as soon as possible via our career site.
Customer Success Manager, Infrastructure employer: Dalux
At Dalux, we prioritise a vibrant work culture that values collaboration and personal growth, making it an exceptional place for a Customer Success Manager in London. Our supportive environment encourages creativity and innovation, allowing you to build meaningful relationships with clients while enjoying a flexible work-life balance. With opportunities for professional development and a commitment to employee well-being, Dalux is dedicated to ensuring that your career is both fulfilling and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Infrastructure
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend events, trade fairs, and network groups to meet potential employers and showcase your passion for digital construction.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of BIM and how it can benefit clients. Use real-life examples from your experience to make a lasting impression.
✨Tip Number 3
Be a team player! Highlight your ability to build strong relationships and work collaboratively. Employers love candidates who can foster a supportive environment and contribute to mutual success.
✨Tip Number 4
Apply through our website! We’re reviewing applications continuously, so don’t wait around. Submit your resume and show us why you’d be a great fit for Dalux and the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager, Infrastructure
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in the construction industry and any relevant skills that align with Dalux's mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for digital transformation in construction and how you can help our customers succeed. Be genuine and let your personality come through – we love that at Dalux!
Showcase Your Customer Success Experience:In your application, emphasise any previous roles where you've built strong customer relationships or provided training. We’re looking for someone who can be a trusted partner for our clients, so make sure to highlight those experiences!
Apply Through Our Website:We encourage you to submit your application via our career site. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t wait too long – we’re reviewing applications as they come in!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux’s products and how they benefit clients in real-world scenarios. This will show that you're not just interested in the role, but that you understand the impact of the technology on the industry.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share relevant experiences where you've successfully built relationships with clients or colleagues. This will demonstrate your ability to be a trusted partner for customers, which is key for a Customer Success Manager.
✨Showcase Your Training Skills
Be prepared to discuss how you would approach onboarding and training new customers. Think of examples from your past where you’ve successfully trained others, especially in a technical context. Highlighting your ability to simplify complex information will resonate well with the team.
✨Ask Insightful Questions
Prepare thoughtful questions about Dalux’s culture, the team dynamics, and their approach to customer success. This shows your genuine interest in the company and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage in a two-way conversation.
