At a Glance
- Tasks: Support construction clients and enhance their experience with our innovative products.
- Company: Join Dalux, a leader in digital construction solutions.
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Other info: Be part of a dynamic team in a newly established Birmingham office.
- Why this job: Make a real impact in the construction industry while building lasting relationships.
- Qualifications: Experience in BIM and a passion for digital construction.
The predicted salary is between 35000 - 45000 € per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. You will be part of our great Contractor North team.
Your main tasks as our new Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub-contractors, and consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
We are looking for someone who:
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep-dive in the software and train superusers.
- Has the ability to build strong and long-lasting customer relations.
- Is a great team player aiming for mutual success.
Work location: on-site (Birmingham)
Customer Success Manager, Birmingham employer: Dalux
At Dalux, we pride ourselves on fostering a collaborative and innovative work culture that prioritises both personal and professional growth. As a Customer Success Manager in our new Birmingham office, you will enjoy the benefits of working in a dynamic environment where your contributions directly impact our clients in the construction industry. With opportunities for continuous learning and development, along with a supportive team atmosphere, Dalux is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and local meetups to connect with potential employers and other professionals in the construction sector. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance, share your knowledge about BIM and digital construction during conversations or presentations. This not only showcases your skills but also positions you as a valuable asset in the eyes of potential employers.
✨Tip Number 3
Be proactive in following up! After meeting someone at an event or after an interview, drop them a quick email to thank them for their time and express your enthusiasm for the role. It keeps you on their radar and shows your genuine interest.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Customer Success Manager, Birmingham
Some tips for your application 🫡
Show Your Passion for Construction:When writing your application, let your enthusiasm for the construction industry shine through. We want to see how your experience with BIM and digital construction can contribute to our team at Dalux.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Success Manager role. We love seeing how your background fits with our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux's products and how they fit into the construction processes. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully supported clients or trained users. Highlight your ability to communicate effectively and work as part of a team.
✨Prepare for Technical Questions
Expect some technical questions related to the software and its application in construction. Be ready to discuss how you would assist customers in using the product and solving any issues they might face. This shows your readiness to dive deep into the software.
✨Engage with Their Vision
Research Dalux’s role in the UK construction market and their future goals. During the interview, express how your values align with theirs and how you can contribute to their success. This demonstrates your commitment and interest in being part of their journey.
