At a Glance
- Tasks: Support construction clients with our innovative digital tools and provide top-notch customer service.
- Company: Join Dalux, a leading ConTech company transforming the construction industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting opportunities for networking and career advancement in a rapidly growing company.
- Why this job: Be part of a dynamic team making a real impact in the construction sector.
- Qualifications: Experience in construction or project management, with a passion for technology.
The predicted salary is between 36000 - 60000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. You will be part of our great Contractor North team.
Your main tasks as our new Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub-contractors, and consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
We are looking for someone who:
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep-dive in the software and train superusers.
- Has the ability to build strong and long-lasting customer relations.
- Is a great team player aiming for mutual success.
Work location: on-site (Birmingham)
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Customer Success Manager, Birmingham employer: Dalux
Dalux is an exceptional employer that fosters a collaborative and enjoyable work environment, making it an ideal place for a Customer Success Manager in the vibrant London construction market. With a strong emphasis on employee growth and development, we offer comprehensive training and support to ensure you thrive in your role while building meaningful relationships with our customers. Join us to be part of a team that values innovation and success in the BIM space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend trade fairs, workshops, or local meetups to meet potential employers and showcase your passion for customer success.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from Dalux or any other company, be ready to discuss how your experience aligns with their needs. Tailor your pitch to highlight your technical knowledge and customer service expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager, Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in the construction industry and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the construction tech industry and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Support Skills:Since this role involves supporting clients, make sure to highlight any previous experience you've had in customer service or support roles. We want to know how you’ve helped others succeed in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dalux
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the construction industry. Familiarise yourself with BIM and digital project management tools, as well as Dalux's product portfolio. This will help you answer questions confidently and show that you're genuinely interested in their offerings.
✨Showcase Your Experience
Be ready to discuss your previous roles in the construction sector, whether as an engineer, consultant, or project manager. Highlight specific examples where you've successfully supported clients or implemented software solutions. This will demonstrate your ability to provide superb service to Dalux's customers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common challenges faced by clients in the construction industry. Practising these scenarios can help you articulate your problem-solving skills and customer support strategies effectively.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about Dalux's culture, future projects, or their approach to customer success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
