At a Glance
- Tasks: Support construction clients, ensuring they benefit from our innovative BIM solutions.
- Company: Join Dalux, a leader in digital transformation for the construction industry.
- Benefits: Enjoy a fun, flexible work culture with supportive colleagues and no rigid hierarchies.
- Other info: Be part of a collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact in the construction industry while building lasting relationships.
- Qualifications: Experience with BIM and a passion for digital construction.
The predicted salary is between 40000 - 50000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing Infrastructure team in London from where you will support our growing customer base and strengthen Dalux’s role in the UK construction market. As our new colleague you will play a crucial part in driving support activities. You will be a trusted partner for our customers, making sure they not only use Dalux but truly benefit from it. You will build lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Your main tasks as Customer Success Manager will be:
- Working with construction industry clients, such as developers, general contractors, sub-contractors, consultants.
- Support new and existing customers in using and understanding our user-friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
We are looking for someone who has:
- Experience with BIM and is a digital construction enthusiast.
- Solid knowledge and experience working on construction sites or in the construction industry.
- The ability to deep-dive into the software and train super users.
- The ability to build strong and long-lasting customer relations.
- A great team player aiming for mutual success.
So, why choose Dalux? Glad you asked! At Dalux, we care - not just about our work and customers, but about each other. We believe your job should be fun, challenging, and rewarding. That is why we foster a culture where people thrive without long hours, rigid hierarchies, or formal dress codes. You will be part of a supportive and social workplace with room for personality and passion. From day one, you will be connected with colleagues across departments and countries, making you part of a truly collaborative environment.
About Dalux: Since 2005, Dalux has been working to make the construction and real estate industries smarter and more efficient. In close collaboration with leading contractors, clients, and consultants in more than 150 countries, we are driving the digital transformation of these industries. The success of our customers is the reason for our global leadership in BIM innovation and development. In recent years, we have gained international recognition for developing the world’s fastest mobile BIM viewer and the first BIM-based augmented reality feature for the construction industry. Our solutions enable better workflows and higher-quality buildings that are constructed, renovated, and maintained worldwide.
Work location: on-site (London)
If you see yourself in this role and want to be part of bringing digital transformation to the UK construction industry, we would love to hear from you. We are reviewing applications on an ongoing basis, so please submit your resume and application as soon as possible via our career site.
Customer Success Manager – BIM for Construction employer: Dalux
At Dalux, we prioritise a vibrant and supportive work culture that empowers our employees to thrive in their roles. As a Customer Success Manager in London, you will enjoy a collaborative environment where your contributions are valued, and you will have ample opportunities for professional growth while working with cutting-edge technology in the construction industry. With a focus on work-life balance and a commitment to employee well-being, Dalux is an excellent employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – BIM for Construction
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and meet-ups to connect with potential employers and other professionals. Building relationships in the construction sector can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of BIM and digital construction during interviews or networking chats. Be ready to discuss how you've used these tools in real-world scenarios.
✨Tip Number 3
Be proactive! Reach out to companies you're interested in, even if they haven't advertised a position. Express your enthusiasm for their work and how you can contribute to their success as a Customer Success Manager.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your genuine interest in joining Dalux.
We think you need these skills to ace Customer Success Manager – BIM for Construction
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with BIM and any relevant construction industry knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for digital construction and how you’ve built strong customer relationships in the past. Let us know why you’re excited about joining Dalux!
Showcase Your Soft Skills:As a Customer Success Manager, it’s all about people! Make sure to highlight your teamwork, communication, and problem-solving skills. We love candidates who can connect with clients and make them feel supported.
Apply Through Our Website:Don’t forget to submit your application through our career site! It’s the best way for us to receive your details and get the ball rolling. We can’t wait to hear from you!
How to prepare for a job interview at Dalux
✨Know Your BIM Inside Out
Make sure you brush up on your knowledge of Building Information Modelling (BIM) before the interview. Be ready to discuss how you've used BIM in past projects and how it can benefit clients in the construction industry. This will show that you're not just familiar with the technology, but that you're passionate about it too.
✨Showcase Your Customer Success Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Think about specific instances where you helped customers overcome challenges or improve their experience with a product. This will demonstrate your ability to be a trusted partner for Dalux's customers.
✨Practice Your Presentation Skills
Since you'll be presenting Dalux's product portfolio to potential clients, practice your presentation skills ahead of time. Create a mock presentation and get feedback from friends or colleagues. This will help you feel more confident and articulate during the actual interview.
✨Emphasise Team Collaboration
Dalux values teamwork, so be prepared to discuss how you've worked effectively within a team in the past. Share examples of how you contributed to group success and how you can bring that collaborative spirit to the role of Customer Success Manager.
