At a Glance
- Tasks: Guide clients through luxury collections and provide personalised styling advice.
- Company: DaLuna, a luxury womenswear house blending heritage with contemporary design.
- Benefits: Join a fast-growing brand with a warm, supportive team culture.
- Other info: Opportunity to work in a dynamic boutique environment with international clientele.
- Why this job: Be a trusted ambassador for a brand that values craftsmanship and client relationships.
- Qualifications: 3-5 years in luxury retail, strong communication skills, and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
DaLuna is a London based luxury womenswear house founded in 2023 as a tribute to its founder's grandmother, Luna. We blend Eastern heritage with contemporary design to create pieces that feel personal and timeless, from hand finished mulberry silk kimonos to leather patchwork jackets. Each garment is crafted with intention and a deep respect for the stories we inherit. With a fast growing global following and a discerning international clientele, we are building a team that brings the same warmth, wisdom and quiet elegance to our clients that defines everything we make.
We are looking for an accomplished Luxury Retail Sales Consultant to join us in London on a full time, on site basis. This is a client facing role at the heart of the DaLuna experience. You will welcome and guide a refined clientele through our collections, offer thoughtful styling advice, and build genuine, lasting relationships that turn first visits into loyal clients. You will own the full sales journey with grace and confidence, from the first warm greeting to a seamless, beautifully handled transaction, while keeping the shop floor polished and the brand world immersive.
Responsibilities:
- Style and advise clients with authentic, personalised attention.
- Present and tell the story behind each piece.
- Nurture your own client book through considered follow up.
- Support store events and brand moments.
- Maintain immaculate visual merchandising and stock presentation.
- Be a trusted ambassador for the brand, embodying the heritage and craft that make DaLuna special.
Qualifications:
- At least three to five years of experience in luxury or premium fashion retail, with a proven track record of meeting and exceeding sales targets.
- A natural flair for clienteling and a genuine love of building relationships rather than simply closing a sale.
- Warm, polished and confident communication style.
- A strong eye for styling, an appreciation for fine craftsmanship and natural fabrics.
- A deep care for delivering an exceptional, personalised experience every single time.
- Comfortable with point of sale systems and the practical rhythm of a busy boutique.
- Willingness to work weekends, evenings and key trading periods as required.
- Fluency in English is essential; additional languages are a real advantage given our international clientele.
Sales Associate employer: DALUNA LONDON
At DaLuna, we pride ourselves on being an exceptional employer that values creativity, craftsmanship, and personal connections. Our London-based luxury womenswear house offers a vibrant work culture where employees are encouraged to grow and develop their skills in the luxury retail sector. With a focus on building lasting relationships with our discerning clientele, we provide unique opportunities for professional growth while celebrating the rich heritage behind each of our exquisite pieces.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DALUNA LONDON, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DALUNA LONDON!
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DALUNA LONDON, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DALUNA LONDON and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DALUNA LONDON that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DALUNA LONDON
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
