At a Glance
- Tasks: Welcome and guide clients through luxury collections, offering personalised styling advice.
- Company: DaLuna, a luxury womenswear house blending Eastern heritage with contemporary design.
- Benefits: Join a fast-growing brand with a warm, elegant culture and opportunities for growth.
- Other info: Dynamic boutique environment with a focus on exceptional customer experiences.
- Why this job: Be a trusted ambassador for a brand that values craftsmanship and personal connections.
- Qualifications: 3-5 years in luxury retail, strong clienteling skills, and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Da Luna is a London based luxury womenswear house founded in 2023 as a tribute to its founder's grandmother, Luna.
We blend Eastern heritage with contemporary design to create pieces that feel personal and timeless, from hand finished mulberry silk kimonos to leather patchwork jackets.
Each garment is crafted with intention and a deep respect for the stories we inherit.
With a fast growing global following and a discerning international clientele, we are building a team that brings the same warmth, wisdom and quiet elegance to our clients that defines everything we make.
We are looking for an accomplished Luxury Retail Sales Consultant to join us in London on a full time, on site basis.
This is a client facing role at the heart of the Da Luna experience.
You will welcome and guide a refined clientele through our collections, offer thoughtful styling advice, and build genuine, lasting relationships that turn first visits into loyal clients.
You will own the full sales journey with grace and confidence, from the first warm greeting to a seamless, beautifully handled transaction, while keeping the shop floor polished and the brand world immersive.
Responsibilities
- Day to day you will style and advise clients with authentic, personalised attention, present and tell the story behind each piece, nurture your own client book through considered follow up, support store events and brand moments, and maintain immaculate visual merchandising and stock presentation.
- You will be a trusted ambassador for the brand, embodying the heritage and craft that make Da Luna special.
Qualifications
- You bring at least three to five years of experience in luxury or premium fashion retail, with a proven track record of meeting and exceeding sales targets.
- You have a natural flair for clienteling and a genuine love of building relationships rather than simply closing a sale.
- Your communication is warm, polished and confident, and you carry yourself with the poise our clients expect.
- You have a strong eye for styling, an appreciation for fine craftsmanship and natural fabrics, and a deep care for delivering an exceptional, personalised experience every single time.
- You are comfortable with point of sale systems and the practical rhythm of a busy boutique, and you are happy to work weekends, evenings and key trading periods as our calendar requires.
- Fluency in English is essential, and additional languages are a real advantage given our international clientele.
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Sales Associate in London employer: DALUNA LONDON
DaLuna is an exceptional employer that values the artistry of luxury fashion and the personal connections forged with clients. Located in the vibrant heart of London, we offer a warm and inclusive work culture where employees are encouraged to grow through meaningful client interactions and immersive brand experiences. With a commitment to craftsmanship and storytelling, our team members enjoy unique opportunities to develop their skills while being part of a fast-growing luxury brand that celebrates heritage and elegance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DALUNA LONDON, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DALUNA LONDON!
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DALUNA LONDON, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DALUNA LONDON and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DALUNA LONDON that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DALUNA LONDON
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
