At a Glance
- Tasks: Lead the daily operations of an iconic queer nightlife venue in East London.
- Company: Dalston Superstore, a vibrant hub of the LGBTQI+ scene since 2009.
- Benefits: Competitive pay, bonus structure, company pension, and a supportive work environment.
- Other info: Flexible shifts with opportunities for overtime in a dynamic, inclusive atmosphere.
- Why this job: Join a unique space that values your leadership and fosters personal growth.
- Qualifications: 1+ years in senior management within hospitality and a personal alcohol licence.
The predicted salary is between 42540 - 44820 £ per year.
Dalston Superstore is an iconic Queer space which has been at the heart of East London's LGBTQI+ scene since 2009. We're looking for an experienced and dynamic General Manager to oversee the day-to-day running of Dalston Superstore. The GM is responsible for service standards, team culture, operational delivery and venue-wide coordination. The role includes managing the Assistant General Manager (AGM) and Duty Managers, supporting team wellbeing, and working closely with the venue owners and the HR Manager on rota, compliance and business planning.
Contracted hours: 35hrs - 40 hrs + overtime as required. Shifts will include both daytime admin shifts as well as weekend, evening and late-night service shifts as required.
What We’re Looking For:
- At least 1 year of experience in a senior management role in a bar, club or similar venue
- Experience using digital tools for communication and scheduling
- Personal Alcohol Licence
Key Responsibilities:
- Develop and implement operational policies, procedures, and strategies to optimise organisational performance.
- Lead, motivate, and supervise departmental managers and staff to achieve company objectives.
- Oversee daily operations, ensuring compliance with industry standards and organisational policies.
- Monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
- Manage budgets, resources, and logistics efficiently to meet organisational goals.
- Foster a positive work environment that promotes teamwork, professional development, and continuous improvement.
- Ensure adherence to health and safety regulations across all operational activities.
Key Skills:
- Proven experience in supervising and leading teams within Hospitality management.
- Strong management skills with the ability to plan, organise, and coordinate multiple tasks simultaneously.
- Excellent leadership qualities with the ability to inspire and motivate staff at all levels.
- Effective communication skills, both verbal and written, with the ability to build strong relationships internally and externally.
- Analytical mindset with problem-solving capabilities to address operational challenges proactively.
What we offer:
- Pay rate: £20.50 - £21.50 (based on experience)
- Competitive Salary / Company Benefits
- Bonus structure / Company Pension
If you're ready to lead a really special Queer space with a company that truly values you and offers space to grow, we'd love to hear from you!
Head of Operations — Iconic Queer Nightlife Venue in London employer: Dalston Superstore
Dalston Superstore is not just a workplace; it's a vibrant hub at the heart of East London's LGBTQI+ community, offering a unique opportunity for those passionate about queer culture and nightlife. With a commitment to employee wellbeing, competitive salaries, and a supportive work environment that fosters professional growth, we empower our team to thrive while delivering exceptional experiences. Join us in leading an iconic venue where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations — Iconic Queer Nightlife Venue in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the LGBTQI+ scene and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on opportunities at places like Dalston Superstore.
✨Tip Number 2
Show off your personality! When you get that interview, be yourself and let your passion for queer nightlife shine through. We want to see how you can bring your unique flair to the team and create an amazing atmosphere.
✨Tip Number 3
Prepare some killer questions! Think about what you want to know about the venue's culture and operations. This shows you're genuinely interested and helps us see how you'd fit into our vibrant community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our iconic space!
We think you need these skills to ace Head of Operations — Iconic Queer Nightlife Venue in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the LGBTQI+ scene shine through! We want to see how your experiences and values align with our vibrant community at Dalston Superstore.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality management. We’re looking for someone who can lead and inspire, so showcase your leadership skills and any achievements that demonstrate your ability to manage a team effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dalston Superstore.
How to prepare for a job interview at Dalston Superstore
✨Know Your Venue
Before the interview, make sure you’re familiar with Dalston Superstore's history and its role in the LGBTQI+ scene. Understanding the venue's culture and values will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved operational processes. Highlight how you motivated staff and fostered a positive work environment, as these are key aspects of the General Manager role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle operational challenges. Think of specific scenarios where you’ve had to make tough decisions or manage crises, and be ready to discuss the outcomes.
✨Demonstrate Your Passion for Inclusivity
Dalston Superstore is an iconic queer space, so it’s important to express your commitment to inclusivity and diversity. Share any relevant experiences or initiatives you've been involved in that promote a welcoming environment for all.
