At a Glance
- Tasks: Lead the daily operations of an iconic queer nightlife venue and inspire a vibrant team.
- Company: Dalston Superstore, a beloved hub of East London's LGBTQI+ scene since 2009.
- Benefits: Competitive pay, bonus structure, company pension, and opportunities for personal growth.
- Other info: Dynamic environment with flexible shifts and a focus on team wellbeing.
- Why this job: Join a unique space that values diversity and creativity while making a real impact.
- Qualifications: 1+ years in senior management within hospitality and a personal alcohol licence.
The predicted salary is between 42540 - 44820 £ per year.
Dalston Superstore is an iconic Queer space which has been at the heart of East London's LGBTQI+ scene since 2009. We're looking for an experienced and dynamic General Manager to oversee the day-to-day running of Dalston Superstore. The GM is responsible for service standards, team culture, operational delivery and venue-wide coordination. The role includes managing the Assistant General Manager (AGM) and Duty Managers, supporting team wellbeing, and working closely with the venue owners and the HR Manager on rota, compliance and business planning.
Contracted hours: 35hrs - 40 hrs + overtime as required. Shifts will include both daytime admin shifts as well as weekend, evening and late-night service shifts as required.
What We’re Looking For:
- At least 1 year of experience in a senior management role in a bar, club or similar venue
- Experience using digital tools for communication and scheduling
- Personal Alcohol Licence
Key Responsibilities:
- Develop and implement operational policies, procedures, and strategies to optimise organisational performance.
- Lead, motivate, and supervise departmental managers and staff to achieve company objectives.
- Oversee daily operations, ensuring compliance with industry standards and organisational policies.
- Monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
- Manage budgets, resources, and logistics efficiently to meet organisational goals.
- Foster a positive work environment that promotes teamwork, professional development, and continuous improvement.
- Ensure adherence to health and safety regulations across all operational activities.
Key Skills:
- Proven experience in supervising and leading teams within Hospitality management.
- Strong management skills with the ability to plan, organise, and coordinate multiple tasks simultaneously.
- Excellent leadership qualities with the ability to inspire and motivate staff at all levels.
- Effective communication skills, both verbal and written, with the ability to build strong relationships internally and externally.
- Analytical mindset with problem-solving capabilities to address operational challenges proactively.
What we offer:
- Pay rate: £20.50 - £21.50 (based on experience)
- Competitive Salary / Company Benefits
- Bonus structure / Company Pension
If you're ready to lead a really special Queer space with a company that truly values you and offers space to grow, we'd love to hear from you!
Head of Operations — Iconic Queer Nightlife Venue employer: Dalston Superstore
Dalston Superstore is not just a workplace; it's a vibrant hub at the heart of East London's LGBTQI+ community, offering a unique opportunity for those passionate about queer culture and nightlife. With a commitment to employee wellbeing, competitive salaries, and a supportive work environment that fosters professional growth, we empower our team to thrive in their roles while enjoying the dynamic atmosphere of our iconic venue. Join us to lead a space that celebrates diversity and creativity, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations — Iconic Queer Nightlife Venue
✨Tip Number 1
Network like a pro! Reach out to your contacts in the LGBTQI+ scene and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on opportunities at places like Dalston Superstore.
✨Tip Number 2
Show off your personality! When you get that interview, be yourself and let your passion for queer nightlife shine through. We want to see how you can bring your unique flair to the team and enhance the venue's vibe.
✨Tip Number 3
Prepare some killer questions! Think about what you want to know about the venue's culture and operations. This shows you're genuinely interested and helps us see how you'd fit into our team dynamic.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our iconic space!
We think you need these skills to ace Head of Operations — Iconic Queer Nightlife Venue
Some tips for your application 🫡
Show Your Passion for the Scene:When writing your application, let your love for the LGBTQI+ community and nightlife shine through. We want to see how your experiences align with our vibrant culture at Dalston Superstore.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality management. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in past roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Head of Operations role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dalston Superstore.
How to prepare for a job interview at Dalston Superstore
✨Know Your Venue
Before the interview, make sure you research Dalston Superstore thoroughly. Understand its history, values, and what makes it an iconic part of the LGBTQI+ scene. This will not only show your genuine interest but also help you align your management style with their culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team in a similar environment. Highlight how you motivated staff, improved service standards, or implemented operational policies. Be ready to discuss specific KPIs you’ve monitored and how you’ve used them to drive performance.
✨Emphasise Team Wellbeing
Dalston Superstore values a positive work environment, so be prepared to talk about how you support team wellbeing. Share strategies you've used to foster teamwork and professional development, and how you handle conflicts or challenges within a team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential operational challenges that could arise in a busy venue and how you would address them. This will demonstrate your analytical mindset and readiness to tackle real-world issues.
