At a Glance
- Tasks: Lead and manage the iconic Dalston Superstore, ensuring top-notch service and team culture.
- Company: Dalston Superstore, a vibrant hub of East London's LGBTQI+ scene since 2009.
- Benefits: Competitive pay, bonuses, pension, and a supportive work environment.
- Other info: Flexible shifts with opportunities for professional growth in a dynamic setting.
- Why this job: Join a unique space where you can make a real difference in the community.
- Qualifications: 1+ years in senior management within hospitality and a personal alcohol licence.
The predicted salary is between 42540 - 44820 £ per year.
Dalston Superstore is an iconic Queer space which has been at the heart of East London's LGBTQI+ scene since 2009. We're looking for an experienced and dynamic General Manager to oversee the day-to-day running of Dalston Superstore. The GM is responsible for service standards, team culture, operational delivery and venue-wide coordination. The role includes managing the Assistant General Manager (AGM) and Duty Managers, supporting team wellbeing, and working closely with the venue owners and the HR Manager on rota, compliance and business planning.
Contracted hours: 35hrs - 40 hrs + overtime as required. Shifts will include both daytime admin shifts as well as weekend, evening and late-night service shifts as required.
What We’re Looking For:
- At least 1 year of experience in a senior management role in a bar, club or similar venue
- Experience using digital tools for communication and scheduling
- Personal Alcohol Licence
Key Responsibilities:
- Develop and implement operational policies, procedures, and strategies to optimise organisational performance.
- Lead, motivate, and supervise departmental managers and staff to achieve company objectives.
- Oversee daily operations, ensuring compliance with industry standards and organisational policies.
- Monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
- Manage budgets, resources, and logistics efficiently to meet organisational goals.
- Foster a positive work environment that promotes teamwork, professional development, and continuous improvement.
- Ensure adherence to health and safety regulations across all operational activities.
Key Skills:
- Proven experience in supervising and leading teams within Hospitality management.
- Strong management skills with the ability to plan, organise, and coordinate multiple tasks simultaneously.
- Excellent leadership qualities with the ability to inspire and motivate staff at all levels.
- Effective communication skills, both verbal and written, with the ability to build strong relationships internally and externally.
- Analytical mindset with problem-solving capabilities to address operational challenges proactively.
What we offer:
- Pay rate: £20.50 - £21.50 (based on experience)
- Competitive Salary / Company Benefits
- Bonus structure / Company Pension
If you're ready to lead a really special Queer space with a company that truly values you and offers space to grow, we'd love to hear from you!
General Manager employer: Dalston Superstore
Dalston Superstore is not just a workplace; it's a vibrant hub at the heart of East London's LGBTQI+ community, offering a unique opportunity for the General Manager to lead a passionate team in an iconic venue. With a strong focus on employee wellbeing, competitive salaries, and a supportive work culture that encourages professional growth, this role promises a rewarding experience in a dynamic environment. Join us to make a meaningful impact while enjoying the benefits of working in a celebrated queer space.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality scene, especially those who know Dalston Superstore. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the LGBTQI+ community and hospitality shine through. We want to see how you can bring your unique flair to the team.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in past roles. We love to hear about your problem-solving skills and how you’ve motivated your team in tough times.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the LGBTQI+ community and hospitality shine through. We want to see how your values align with ours and why you're excited about leading at Dalston Superstore.
Tailor Your Experience:Make sure to highlight your relevant experience in senior management roles within bars or clubs. We’re looking for specific examples of how you've led teams and improved operations, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Click on 'Apply Now' and let’s get started!
How to prepare for a job interview at Dalston Superstore
✨Know Your Venue
Before the interview, make sure you research Dalston Superstore thoroughly. Understand its history, values, and what makes it a unique space in the LGBTQI+ community. This will not only show your genuine interest but also help you align your management style with their culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experience that highlight your leadership abilities. Think about times when you motivated a team or improved service standards. Be ready to discuss how you can inspire and manage the staff at Dalston Superstore effectively.
✨Be Ready for Operational Questions
Expect questions about operational policies and procedures. Brush up on your knowledge of compliance, health and safety regulations, and how to monitor KPIs. Demonstrating your analytical mindset and problem-solving skills will be key to impressing the interviewers.
✨Communicate Effectively
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Prepare to discuss how you would build relationships with both staff and venue owners. Good verbal and written communication examples will set you apart from other candidates.
