At a Glance
- Tasks: Lead and inspire a vibrant team in a dynamic LGBTQI+ venue.
- Company: Dalston Superstore, an iconic hub of East London's queer scene since 2009.
- Benefits: Competitive pay, bonuses, pension, and a supportive work environment.
- Other info: Flexible shifts with opportunities for professional growth in a welcoming community.
- Why this job: Make a real impact in a unique space that values diversity and creativity.
- Qualifications: 1+ years in senior management within hospitality and a personal alcohol licence.
The predicted salary is between 42560 - 44840 £ per year.
Dalston Superstore is an iconic Queer space which has been at the heart of East London's LGBTQI+ scene since 2009. We're looking for an experienced and dynamic General Manager to oversee the day-to-day running of Dalston Superstore. The GM is responsible for service standards, team culture, operational delivery and venue-wide coordination. The role includes managing the Assistant General Manager (AGM) and Duty Managers, supporting team wellbeing, and working closely with the venue owners and the HR Manager on rota, compliance and business planning.
Contracted hours: 35hrs - 40 hrs + overtime as required. Shifts will include both daytime admin shifts as well as weekend, evening and late-night service shifts as required.
What We’re Looking For:
- At least 1 year of experience in a senior management role in a bar, club or similar venue
- Experience using digital tools for communication and scheduling
- Personal Alcohol Licence
Key Responsibilities:
- Develop and implement operational policies, procedures, and strategies to optimise organisational performance.
- Lead, motivate, and supervise departmental managers and staff to achieve company objectives.
- Oversee daily operations, ensuring compliance with industry standards and organisational policies.
- Monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
- Manage budgets, resources, and logistics efficiently to meet organisational goals.
- Foster a positive work environment that promotes teamwork, professional development, and continuous improvement.
- Ensure adherence to health and safety regulations across all operational activities.
Key Skills:
- Proven experience in supervising and leading teams within Hospitality management.
- Strong management skills with the ability to plan, organise, and coordinate multiple tasks simultaneously.
- Excellent leadership qualities with the ability to inspire and motivate staff at all levels.
- Effective communication skills, both verbal and written, with the ability to build strong relationships internally and externally.
- Analytical mindset with problem-solving capabilities to address operational challenges proactively.
What we offer:
- Pay rate: £20.50 - £21.50 (based on experience)
- Competitive Salary / Company Benefits
- Bonus structure / Company Pension
If you're ready to lead a really special Queer space with a company that truly values you and offers space to grow, we'd love to hear from you!
General Manager employer: Dalston Superstore
Dalston Superstore is not just a workplace; it's a vibrant hub at the heart of East London's LGBTQI+ community, offering a unique opportunity for the General Manager to lead a passionate team in an iconic venue. With a commitment to employee wellbeing, competitive salaries, and a supportive work culture that encourages professional growth, this role promises a rewarding experience in a dynamic environment. Join us to make a meaningful impact while enjoying the benefits of working in a celebrated queer space.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality scene, especially those who know Dalston Superstore. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Show your passion for the LGBTQI+ community! When you get the chance to meet the team or during interviews, share your experiences and why this space matters to you. Authenticity goes a long way!
✨Tip Number 3
Prepare for the interview by researching Dalston Superstore’s values and recent events. Tailor your answers to reflect how your management style aligns with their mission and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the LGBTQI+ community and hospitality shine through. We want to see how your values align with ours and why you're excited about leading at Dalston Superstore.
Tailor Your Experience:Make sure to highlight your relevant experience in senior management roles within bars or clubs. We’re looking for specific examples of how you've led teams and improved operations, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Dalston Superstore
✨Know Your Venue
Before the interview, make sure you research Dalston Superstore thoroughly. Understand its history, values, and what makes it a unique space in the LGBTQI+ community. This will not only show your genuine interest but also help you align your management style with their culture.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led teams in previous roles. Highlight your experience in motivating staff, managing conflicts, and fostering a positive work environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Operational Knowledge
Since the role involves overseeing daily operations, brush up on your knowledge of operational policies and compliance standards in the hospitality industry. Be ready to discuss how you've implemented effective strategies in past positions to optimise performance and ensure safety.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team culture, challenges the venue currently faces, or how they measure success. This shows that you're not just interested in the role, but also in contributing to the venue's future.
