Medical Receptionist

Part Time Medical Receptionist required for a busy GP Practice. The Dalston Practice is looking for a part time receptionist to join our friendly practice team (hours per week 10-30, full time can also be considered depending on previous experience and performance). Salary negotiable depending on experience (up to £14 p/h base for an excellent candidate with extensive experience) + significant performance based bonuses in addition.

Main duties of the job:

• Excellent communication skills and telephone manner is essential.
• Ability to work with other members of the team, and computer literacy is critical.
• Previous general practice experience is highly desirable, but not essential.
• Providing patients with an efficient, helpful and friendly service.
• Responding to queries both on the phone and face to face in a polite manner.
• Maintaining patient confidentiality at all times.
• Booking appointments with an appropriate clinician accurately.
• Keeping the reception areas clean and tidy.
• Undertaking other general admin duties, e.g. scanning documents, sending referral letters to secondary care, etc.
• Any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

About us:

We are a friendly NHS Practice based in Dalston, Hackney, East London and are looking to recruit flexible, enthusiastic, and dedicated receptionists to work within our practice team.

Job responsibilities:

Our reception team is the first point of contact for our patients and other visitors to the practice. As such, members of the reception team must maintain high standards of professionalism and friendliness. The post holder will:

• Be responsible to the Practice Manager for their actions, responsibilities and work.
• Work with the wider practice team to ensure the highest standards of service delivery.
• In conjunction with the practice manager, identify his/her own training and development needs and participate in periodic appraisals.

Key Duties and Responsibilities:

• Greet patients at the front desk, dealing with patients in a pleasant and accommodating manner.
• Make appointments for patients whether via telephone or face to face.
• Answer the telephone in a polite manner and make telephone calls to patients as needed.
• Open up the reception, check emails, etc. at the start of business each day.
• Ensure that the reception areas and waiting areas are clean, tidy and welcoming at all times.
• Be able to use the practice's computer system effectively and efficiently.
• Ensure that the Practice Manager is kept up to date about any patient complaints, compliments or other comments.
• Complete any other reasonable duties requested by the Practice Manager.

General:

• Participate in practice meetings (including minute taking), and attend/complete internal and external training as required.
• Comply with the practice's health and safety policy and safeguard the health and safety of all staff, patients and visitors to the practice.
• Comply with the practice's confidentiality procedures, and observe strict confidentiality when dealing with patients and other parties.
• Comply with the practice's data protection and data security policies.
• Maintain professional attire and a professional manner and appearance.
• Be flexible with hours of work to cover sickness and holidays, if required, which may sometimes be outside of the post holder's normal working pattern.
• Job descriptions and individual responsibilities may be amended from time to time.

Person Specification:

Qualifications: GCSE grade A to C (or numerical grade equivalent) in English and Maths. Qualification to Bachelor’s degree or equivalent in any discipline.

Experience: Ideally candidates will have at least 1 year experience in a GP setting as a medical receptionist and be comfortable using the EMIS Web computer system, although these criteria are not essential and suitable alternative experience will be considered.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.