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For Companies At a Glance
- Tasks: Support daily office operations and deliver top-notch customer service.
- Company: Join Spence & Partners, a dynamic company with a stellar reputation in the pensions sector.
- Benefits: Enjoy a collaborative environment, professional growth opportunities, and recognition for your contributions.
- Why this job: Be part of an award-winning team that values empowerment and innovation in a fast-paced industry.
- Qualifications: A-level education and 5 GCSEs including Maths and English are essential; office experience preferred.
- Other info: Location: Belfast; flexible working hours; 6-month probation period.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We are excited about the future at Spence & Partners. The industry in which we operate offers a dynamic and challenging environment, and our excellent reputation is contributing to the growth of our business through an expanding portfolio of clients. We aim to extend that client base and deliver truly integrated solutions via our innovative software platform, Mantle. Established in 2000, Spence is a wholly owned subsidiary of 3173 Limited, which includes Dalriada Trustees Limited, a leading independent trustee. Joining us as a Business Support Assistant offers opportunities to add value across the group.
Our award-winning approach has led to rapid growth, with over 200 staff across seven offices in Belfast, Birmingham, Bristol, Glasgow, Leeds, London, and Manchester. We believe in empowerment, fostering an environment of ownership where colleagues can excel and gain recognition. In the current climate, pensions is a dynamic and challenging sector. Our pension professionals require excellent Business Support to operate efficiently and serve clients effectively.
About You
The successful candidate will have experience in a busy office environment, particularly in front-of-house roles, within an award-winning company. They will manage multiple tasks, possess strong organizational skills, and deliver high-quality customer service to colleagues and clients. Proficiency in Microsoft Office and general office equipment is essential. Professional integrity and confidentiality must be maintained at all times. The candidate should present themselves professionally, manage expectations, and deliver to high standards. Experience working closely with Board and Director level is desirable, emphasizing quality delivery in this area.
Responsibilities & Criteria
- Support daily office operations and assist colleagues across the business.
- Process post daily by scanning and uploading to SharePoint.
- Assist with report and document preparation, ensuring branding and policies are followed.
- Manage front of house reception, greeting guests and completing necessary procedures.
- Answer and transfer calls professionally.
- Assist with delegated ISO27001 tasks related to security.
- Help plan and facilitate meetings, including room bookings and catering.
- Manage office supplies and stock control.
- Perform Microsoft Office tasks, including document formatting and large-volume production.
- Organize electronic and hard copy filing systems for efficient retrieval.
- Support internal process improvements and testing of new systems.
- Provide cover and support to team members during busy periods or staff absences.
- Deliver first-class customer service to clients and colleagues.
- Provide secretarial support such as diary management and travel arrangements if needed.
- Adopt a flexible, deadline-oriented approach.
Essential Experience & Knowledge
- Minimum A-level education.
- At least 5 GCSEs including Mathematics and English.
- Experience in a busy office within the Professional Services sector.
- Ability to manage multiple conflicting tasks.
- Proficiency in Microsoft Word, Excel, PowerPoint.
- Experience with office equipment and general administrative tasks.
- Experience in diary management and travel bookings.
- Proactive, initiative-driven approach to completing tasks.
Desirable Experience & Knowledge
- Relevant administration or business qualification (e.g., ECDL).
- Familiarity with ISO 27001 compliance.
- Experience managing IT or technical projects.
- Progress towards an administration or business qualification.
Behavioral Competencies: Inspiring Leadership, Strategic Thinking, Impact & Influencing, Client Engagement, Collaboration, Problem Solving, Planning, Professionalism.
Circumstances:
- Location: Belfast
- Working hours: 37.5 hours/week, Monday-Friday, on a rota between 8:30 am and 6:00 pm. Additional hours may be required.
- All roles are subject to a 6-month probation and an Access NI check.
Business Support Assistant employer: Dalriada Trustees Ltd
Contact Detail:
Dalriada Trustees Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Familiarise yourself with the company’s software platform, Mantle. Understanding how it works and its benefits can give you an edge during interviews, showing your genuine interest in their operations.
✨Tip Number 2
Highlight your experience in front-of-house roles by preparing specific examples of how you've managed multiple tasks and provided excellent customer service. This will demonstrate your ability to thrive in a busy office environment.
✨Tip Number 3
Network with current or former employees of Spence & Partners on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office by being ready to share examples of how you've used these tools effectively in past roles. This is crucial as the job requires strong skills in document formatting and report preparation.
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a busy office environment, particularly in front-of-house roles. Emphasise your organisational skills and any experience with Microsoft Office, as these are crucial for the Business Support Assistant role.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Spence & Partners and their dynamic environment. Mention how your skills align with their needs, particularly in delivering high-quality customer service and managing multiple tasks.
Highlight Relevant Experience: In your application, specifically mention any experience you have with diary management, travel bookings, or working closely with senior management. This will demonstrate your capability to support Board and Director level staff effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for the role.
How to prepare for a job interview at Dalriada Trustees Ltd
✨Showcase Your Organisational Skills
As a Business Support Assistant, you'll need to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully juggled various responsibilities, demonstrating your strong organisational skills.
✨Demonstrate Professionalism
Since the role involves front-of-house duties, it's crucial to present yourself professionally. Dress appropriately and maintain a positive attitude throughout the interview to reflect the professional standards expected at Spence & Partners.
✨Familiarise Yourself with ISO 27001
Understanding ISO 27001 compliance can set you apart from other candidates. Brush up on what it entails and be ready to discuss how you can contribute to maintaining these standards in your role.
✨Prepare for Customer Service Scenarios
High-quality customer service is key in this position. Think of scenarios where you've provided excellent service, and be prepared to share these stories during the interview to illustrate your capability in this area.
