Pension Manager

Overview

We are looking for a Pension Manager to join our outsourced pensions management and scheme secretarial team. You will act as the lead and day-to-day contact for our clients and will manage the delivery of services to the client through our client teams. You should be self-motivated, focused on improving member outcomes, and able to communicate effectively with a wide range of stakeholders.

Responsibilities

• Act as a lead for outsourced support for in-house pensions teams
• Act as scheme secretary on a permanent or interim basis
• Act as day-to-day contact for clients and scheme advisors
• Provide overall project management of a portfolio of pension schemes and specific projects
• Oversee and maintain services in line with client contracts and internal quality standards
• Lead on issue resolution and ensure governance compliance
• Own the scheme business plan and address any diversions from the plan
• Monitor budget to ensure recovery and profitability with minimal write-off
• Lead client pensions management projects (e.g., adviser review projects) and refine management processes
• Check/review supplier bills and oversee payments
• Identify business development opportunities and lead new business pitches
• Develop and maintain professional networks at regional level
• Provide leadership and mentorship to team members; work independently and with colleagues across multiple sites

Qualifications & Skills

• Solid pensions industry background with scheme secretarial and governance experience
• Experience in occupational pension schemes and pension management work
• Technical understanding of pension laws, regulations, and codes of practice
• Defined benefit and defined contribution scheme knowledge
• Proven project management experience; ability to manage multiple streams of activity
• Strong client management, relationship-building, and communication skills
• Excellent organisation and ability to prioritise to meet client deadlines
• Experience with new business activity, pitches, networking, and industry events
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and the ability to learn bespoke systems
• Mentoring/line management experience

Desirable Criteria

• Attainment of the Pensions Regulator Trustee toolkit
• Professional qualification (e.g., PMI/APMI or FPMI) or progression towards one

Location & Employment Details

Location: UK wide

Working hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Hybrid working model with office and home-based work.

Additional Information

All roles are subject to a six-month probationary period. An Access NI check and reference checks will be completed as part of the pre-hire process. 3173 is an equal opportunity employer. We are committed to increasing representation of disabled colleagues and will provide reasonable adjustments during recruitment upon request. If you require adjustments, please contact the P&C team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting/Auditing, Finance, and Administrative

Industries

• Financial Services, Pension Funds, and Professional Services