Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our golf shop, assisting customers and managing daily operations.
- Company: Join a vibrant golf course dedicated to providing an exceptional experience for all players.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to develop customer service skills.
- Why this job: Perfect for those who love golf and want to make a positive impact on customer experiences.
- Qualifications: Retail or customer service experience is a plus; strong work ethic and reliability are essential.
- Other info: A Disclosure Check will be required; flexibility in working hours is a must.
The predicted salary is between 20000 - 28000 £ per year.
Job Description
We are looking for a responsible, customer-focused individual to serve as the first point of contact for golfers and supporting the day-to-day operation of the golf shop. The post will have key holder responsibility, opening and closing the facility when required.
Operational Responsibilities:
- Be responsible for opening and closing the course shop independently, ensuring the cleanliness and visual appeal of the shop
- Act as the main point of contact for the course: greet and assist members, players and guests in a friendly and professional manner, confirming tee times and providing information as required
- Process memberships and take bookings for tee times using the course booking system
- Respond to telephone and email enquiries professionally and efficiently
- Provide information about the course, rules and procedures, answering questions to assist golfer needs
- Handle point-of-sale transactions accurately, including cash and card handling and daily cash-up reconciliations and reports. Reporting any discrepancies
- Manage stock levels, merchandising and re-stocking requirements
- Report maintenance, safety or security concerns promptly to Trustees
- Prepare weekly reports for Trustee Board and attend Trustee meetings as requested
- Adhere to the Course’s policy and procedures
People Responsibilities
- Liaise with and direct the work of shop volunteers and/or contractors as required to ensure safe working practices and customer safety
- Ensure all customer interaction is handled professionally and with courtesy, assisting in a quality customer experience on each and every visit, recognising their importance to the business
- Must commit to, support and work within the Course’s safeguarding policies and procedures
- Adopt a flexible attitude to the role at all times, undertaking tasks that assist the Trustees to maintain a competitive advantage.
- This job description is not intended to exclude any task, which the postholder might reasonably be required to undertake.
Qualities/Experience and Training (Desirable)
- Have previous experience in retail, customer service or golf operations
- Dependability and a strong work ethic, able to handle responsibility with minimal supervision
- Strong customer service and interpersonal skills
- Basic IT skills including experience with POS and booking systems
- Trustworthy and reliable, with attention to detail
- Availability to work flexible hours including early mornings, weekends and holidays
- A Disclosure Check will be required
- An interest in golf would be helpful, but is not essential
To apply: Please submit a CV including current salary and a statement of no more than 500 words explaining why you feel you would be the perfect candidate for this exciting new role.
Course Starter/Shop Assistant employer: Dalmuir Golf Course
Contact Detail:
Dalmuir Golf Course Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Course Starter/Shop Assistant
✨Tip Number 1
Familiarise yourself with the golf course and its operations. Understanding the layout, rules, and services offered will help you engage confidently with customers and answer their queries effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions you have prior to the interview. Whether it's in person or over the phone, demonstrating a friendly and professional attitude can leave a lasting impression.
✨Tip Number 3
Be prepared to discuss your experience with point-of-sale systems and cash handling. Highlighting your familiarity with these processes can reassure us of your capability to manage transactions accurately.
✨Tip Number 4
Express your flexibility and willingness to work varied hours. Since the role requires early mornings, weekends, and holidays, showing that you're adaptable can set you apart from other candidates.
We think you need these skills to ace Course Starter/Shop Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you had key holder responsibilities or worked in a similar environment.
Craft a Compelling Statement: In your statement, clearly explain why you are the perfect fit for this role. Mention your customer service skills, dependability, and any relevant experience with golf operations, even if it's just a personal interest.
Showcase Your Skills: Highlight your interpersonal skills and ability to handle cash transactions accurately. If you have experience with POS systems or booking systems, make sure to include that as well.
Proofread Your Application: Before submitting, double-check your CV and statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dalmuir Golf Course
✨Show Your Customer Service Skills
As a Course Starter/Shop Assistant, you'll be the first point of contact for golfers. Make sure to highlight your previous customer service experience and provide examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Reliability and Responsibility
This role requires key holder responsibilities, so it's crucial to convey your dependability. Share instances where you've successfully managed responsibilities independently, such as opening or closing a facility, to show that you can be trusted with important tasks.
✨Familiarise Yourself with Golf Operations
While an interest in golf is not essential, having some knowledge about golf operations can set you apart. Research basic golf terminology, rules, and procedures to demonstrate your enthusiasm for the role and your willingness to learn.
✨Prepare for Common Interview Questions
Anticipate questions related to handling cash transactions, managing stock levels, and dealing with customer inquiries. Practising your responses will help you feel more confident and articulate during the interview.