Night Porter

Salary: £13.39 per hour

Job Type: Permanent

Hours: Full-time

Town: Edinburgh

Dalmahoy is located 7 miles from Edinburgh's city centre, surrounded by beautiful Scottish countryside. It is a four‑star hotel and country club with spectacular views to Edinburgh Castle and the Forth Bridges, celebrating Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

We are currently recruiting for a Night Porter to join our Truly Talented team. Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast‑paced, busy and hardworking team environment.

What we offer:

• £13.39 per hour
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role:

As a Night Porter, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face‑to‑face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.

Responsibilities of a Night Porter will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
• Assist in the general running of the hotel at night and support other departments in setting up for the next day
• To continuously improve the quality of the hotel's services
• To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
• To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention
• To promote the company values and behaviours at all times

The ideal person for this role will be:

• Truly passionate about the Hospitality Industry
• Previous experience as a receptionist is preferred but not necessary
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
• Excellent personal presentation
• Ability to function independently with a minimum of supervision
• You are a night owl, comfortable working during the night time
• Excellent communication skills, the ability to communicate verbally and in writing
• To be an enthusiastic team player with a flexible approach

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Our hotels aim to leave a positive impact on their neighbourhoods.