At a Glance
- Tasks: Maintain cleanliness and create memorable experiences for guests at a stunning hotel.
- Company: Dalmahoy Hotel & Country Club, a beautiful four-star venue near Edinburgh.
- Benefits: Earn £12.71/hour, enjoy hotel discounts, and access mental health support.
- Other info: Opportunities for growth, training, and a commitment to sustainability.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Enthusiastic, detail-oriented, and great at customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Dalmahoy is located 7 miles from Edinburgh's city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.
We are currently recruiting for a Housekeeping Attendant to join our Truly Talented team. Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.
What we offer:
- £12.71 per hour
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Stream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role:
As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service. Responsibilities of the Housekeeping Attendant will include but are not limited to:
- Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs
- Ensuring that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences
- Ensuring a high level of customer satisfaction is always delivered in line with our core values and standards
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
- Highly self-motivated, confident, decisive and able to work with limited supervision
- Outstanding customer service skills with the ability to anticipate guests needs
- A team player able to work to defined procedures and standards
- Results-focused with a desire to succeed
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Housekeeping Attendant employer: Dalmahoy Hotel & Country Club
Dalmahoy Hotel & Country Club is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. Located in the picturesque surroundings of Edinburgh, we provide our team with extensive training and growth opportunities, ensuring that every staff member can thrive in their role while enjoying the unique benefits of working in a luxury hotel environment.
Contact Details:
Dalmahoy Hotel & Country Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dalmahoy Hotel & Country Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dalmahoy Hotel & Country Club
Don't be shy about reaching out to Dalmahoy Hotel & Country Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dalmahoy Hotel & Country Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dalmahoy Hotel & Country Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
