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- Tasks: Negotiate rent increases and manage tenant communications with professionalism.
- Company: Established property business in Marylebone with a supportive team culture.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative office setting.
- Why this job: Make a real difference in tenant relationships while navigating exciting challenges.
- Qualifications: Experience in residential lettings or tenancy progression with strong negotiation skills.
Our client, a well-established and professional property business based in Marylebone, is seeking a confident and organised Section 13 & End of Tenancy Negotiator to join their team. This is a newly focused role created to support the management of rent increases following the abolition of traditional tenancy renewals. The successful candidate will act as the main point of contact for tenants regarding Section 13 notices, handling communications sensitively and professionally while negotiating mutually agreeable outcomes wherever possible. This opportunity would suit someone with a background in tenancy progression, lettings administration, or residential lettings negotiation who is confident dealing with tenants, experienced in negotiation, and comfortable managing conversations around rent increases and tenancy changes.
Key Responsibilities
- Serving Section 13 notices to tenants in line with current legislation and company procedures
- Acting as the primary point of contact for tenants regarding rent increase discussions
- Negotiating rental increases with tenants where required
- Building positive relationships with tenants while balancing landlord expectations
- Managing tenant objections and finding commercially viable solutions
- Liaising closely with landlords and internal property teams throughout the process
- Maintaining accurate records and updating internal systems accordingly
- Ensuring all communication is compliant, professional, and customer-focused
- Where tenants choose to vacate, smoothly handing over the process to the End of Tenancy team
- Supporting the wider lettings department with administrative duties where necessary
Ideal Candidate
- Previous experience within residential lettings, tenancy progression, or lettings administration
- Strong negotiation and communication skills
- Experience managing tenancy-related conversations and tenant relationships
- Good understanding of the lettings process and current rental market
- Organised, detail-oriented, and able to manage a high volume of cases
- Confident handling challenging conversations in a professional manner
- Ability to work collaboratively within a busy office environment
- Knowledge of Section 13 notices or tenancy legislation would be advantageous, although training can be provided
This Role Would Suit Someone Who Has:
- Worked in tenancy progression and moved into a lettings negotiator role
- Experience negotiating with tenants and managing tenancy changes
- A customer-focused approach combined with strong administrative ability
- A calm and professional manner when handling sensitive conversations
Section 13 & End of Tenancy Negotiator employer: DallasWylde
Contact Detail:
DallasWylde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section 13 & End of Tenancy Negotiator
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or family member to get comfortable discussing sensitive topics like rent increases. The more confident you are, the better you'll handle those tricky conversations with tenants.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team in Marylebone.
We think you need these skills to ace Section 13 & End of Tenancy Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in residential lettings and negotiation. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Section 13 & End of Tenancy Negotiator role. Be sure to mention your confidence in handling tenant conversations and your understanding of the lettings process.
Showcase Your Communication Skills: Since this role involves a lot of communication with tenants and landlords, make sure your application reflects your strong communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at DallasWylde
✨Know Your Stuff
Make sure you brush up on Section 13 notices and the current rental market. Understanding the legislation and how it impacts tenants will show that you're serious about the role and can handle those tricky conversations with confidence.
✨Practice Your Negotiation Skills
Since negotiation is key in this role, consider role-playing scenarios with a friend or family member. This will help you articulate your points clearly and prepare you for managing tenant objections while keeping the conversation professional.
✨Showcase Your Customer Focus
Be ready to discuss examples of how you've built positive relationships with tenants in the past. Highlighting your customer-focused approach will demonstrate that you can balance landlord expectations while ensuring tenant satisfaction.
✨Stay Organised
With a high volume of cases to manage, organisation is crucial. Bring along any tools or methods you use to keep track of your work, and be prepared to discuss how you maintain accurate records and ensure compliance in your communications.