At a Glance
- Tasks: Be the friendly voice helping residents with their queries and making their lives easier.
- Company: Join Akelius, a global leader in residential property with a supportive culture.
- Benefits: Enjoy a competitive salary, no weekend work, and career development opportunities.
- Other info: Experience in property is a plus, but not required; we value your enthusiasm!
- Why this job: Make a real difference in people's lives while thriving in a dynamic team environment.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 26775 - 30000 £ per year.
- Customer Service Agent
- Akelius Residential | Clerkenwell, London
- £30,000–£35,000 | Monday–Friday | 9am–6pm | Office Based
Looking for a customer service role where you can genuinely make a difference?
At Akelius, we know that every great customer experience starts with a great conversation.
That's why we're looking for a friendly, proactive Customer Service Agent to become the welcoming voice of our business.
Whether you're helping a resident with a maintenance issue, supporting someone moving into their new home or working with colleagues to solve a problem, you'll be making people's lives easier every single day.
If you love helping people, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we'd love to hear from you.
What you'll be doing
You'll be the first point of contact for our residents and customers, providing a professional, friendly and efficient service by phone and email.
Your day could include
- Helping residents with tenancy and maintenance enquiries.
- Resolving problems quickly and keeping customers updated every step of the way.
- Booking surveys and check‑outs for tenants moving home.
- Supporting our Lettings, Tenancy Management and Property Management teams.
- Arranging viewings for prospective residents.
- Turning challenging situations into positive customer experiences.
No two days are the same, but every day you'll have the opportunity to make a real difference.
We're looking for someone who...
- Loves speaking to people and building rapport.
- Stays calm under pressure and enjoys solving problems.
- Takes ownership and sees things through.
- Is organised, positive and thrives in a busy environment.
- Has excellent communication skills, both written and verbal.
- Enjoys working as part of a supportive team.
Property or residential experience would be a real advantage, but if you've built your customer service career in another fast-paced environment and have a passion for delivering exceptional service, we'd still love to hear from you.
Why Akelius?
We're an international residential property company with a simple goal:
creating better living.
We believe that starts with our people.
When you join Akelius, you'll become part of a collaborative team where your ideas are welcomed, your contribution is valued and your development is supported.
In return you'll receive
- Competitive salary of
- £30,000–£35,000
- Monday to Friday working – no weekends
- A modern Clerkenwell office
- A supportive and welcoming team
- Career development opportunities within a growing international business
Sound like you?
If you're someone who enjoys helping people, solving problems and being part of a team that genuinely cares about delivering great service, we'd love to hear from you.
#J-18808-Ljbffr
Customer Service representative- Clerkenwell employer: DallasWylde
Join a highly respected specialist probate and estates business that prioritises a people-first culture and exceptional service standards. As a Senior Relationship Manager, you'll enjoy competitive compensation, uncapped performance-related bonuses, and genuine opportunities for career progression within a supportive and collaborative team environment. This role not only allows you to build meaningful partnerships but also empowers you to make a significant impact in an ambitious organisation dedicated to excellence in the legal and professional services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service representative- Clerkenwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DallasWylde. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DallasWylde before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service representative- Clerkenwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DallasWylde:Your cover letter is your chance to shine! Tell us why you want to work at DallasWylde specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DallasWylde!
How to prepare for a job interview at DallasWylde
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
