At a Glance
- Tasks: Lead and inspire the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to develop your career in a fun and supportive environment.
- Why this job: Be part of a dynamic team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for customer service are essential.
Pret A Manger - Shift Leader - Front of House
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands-on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and elevate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
Shift Leader - Front of House in Tewkesbury employer: Dallas Holdings
Dallas Holdings offers a dynamic and supportive work environment at Pret A Manger, where team members are valued for their contributions to customer satisfaction and food quality. With a strong emphasis on teamwork and personal development, employees enjoy opportunities for growth and advancement while working in a vibrant setting that prioritises health and safety. Join us to be part of a company that truly cares about its people and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Front of House in Tewkesbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dallas Holdings. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dallas Holdings
Don't be shy about reaching out to Dallas Holdings directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Leader - Front of House in Tewkesbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dallas Holdings and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dallas Holdings
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
