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- Tasks: Join our team to create delicious food and provide amazing service in a vibrant Pret shop.
- Company: Pret A Manger is a beloved food brand known for fresh, quality offerings and a welcoming atmosphere.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth within the company.
- Why this job: Be part of a dynamic team that values creativity, teamwork, and delivering exceptional customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for a rewarding part-time job.
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.
They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
Key responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
- TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM* training in a timely manner
- To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
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Team Member employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service standards. Understanding their commitment to quality and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your teamwork skills by sharing examples from previous experiences where you successfully collaborated with others. Pret values a strong team dynamic, so demonstrating your ability to work well with colleagues is key.
✨Tip Number 3
Prepare to discuss how you handle busy environments and maintain productivity. Pret A Manger operates in a fast-paced setting, so highlighting your ability to stay organised and efficient under pressure will set you apart.
✨Tip Number 4
If possible, visit a Pret shop before your interview to observe the operations and customer interactions. This will give you valuable insights to reference during your conversation and show your genuine interest in the role.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Member at Pret A Manger. Familiarise yourself with their key focuses such as teamwork, service standards, and food production.
Tailor Your CV: Highlight relevant experience in customer service or food preparation. Emphasise your ability to work in a team and any previous roles that required you to maintain high standards of cleanliness and productivity.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of Pret's values. Mention specific examples of how you can contribute to creating a welcoming environment and delivering amazing service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dallas Holdings
✨Show Your Team Spirit
As a Team Member, you'll be working closely with others, so it's crucial to demonstrate your ability to collaborate. Share examples from past experiences where you successfully worked as part of a team, highlighting your communication skills and how you contributed to achieving common goals.
✨Know the Pret Standards
Familiarise yourself with Pret's key points of service and production. During the interview, mention specific standards and practices that you admire or have experience with. This shows your genuine interest in the role and your commitment to maintaining high-quality service.
✨Emphasise Customer Engagement
Pret values amazing service, so be prepared to discuss how you would engage with customers. Think of scenarios where you went above and beyond to meet customer needs, and be ready to explain how you would apply that same enthusiasm at Pret.
✨Demonstrate Cleanliness and Safety Awareness
Understanding health and safety standards is vital in this role. Be ready to talk about your knowledge of food hygiene and safety practices. You might even want to mention any relevant training you've completed, as this will show that you take these responsibilities seriously.
