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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and community.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Shift Leader - Front of House in Stratford-upon-Avon employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Front of House in Stratford-upon-Avon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership skills! As a Shift Leader, you'll need to coach and support your team. Think of examples from your past experiences where you've led a team or helped someone improve. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Be ready to discuss service excellence! Pret values amazing service, so prepare to talk about how you would lead your team to deliver that. Think about specific strategies you’d use to ensure customers leave happy and how you'd empower your team to do the same.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the Pret family. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Shift Leader - Front of House in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for amazing service shine through. Mention any previous experiences where you’ve gone above and beyond to help customers or support your team. We love seeing candidates who genuinely care about delivering a great experience!
Highlight Your Leadership Skills: As a Shift Leader, you'll be guiding a team, so make sure to showcase your leadership abilities in your application. Share examples of how you've coached or supported others in the past, and how you can lead by example. We want to know how you empower those around you!
Be Specific About Your Experience: Tailor your application to reflect the specific skills and experiences that match the job description. If you have experience with food safety or managing a team, mention it! We appreciate candidates who can connect their background directly to what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Pret family. We can’t wait to hear from you!
How to prepare for a job interview at Dallas Holdings
✨Know Your Pret Principles
Familiarise yourself with Pret A Manger's core values and principles, especially the 6 Key Points of Service and the 11-Step Production Process. Being able to discuss these in your interview shows that you understand what makes Pret unique and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to support and coach your team. Prepare examples from your past experiences where you've successfully led a team, provided feedback, or resolved conflicts. This will demonstrate your ability to empower others and maintain a positive work environment.
✨Emphasise Customer Focus
Pret is all about amazing service and delicious food. Be ready to share how you've prioritised customer needs in previous roles. Discuss any specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with Pret's mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios related to team dynamics, food safety, or customer complaints, and prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.