At a Glance
- Tasks: Lead and coach the kitchen team to deliver exceptional food and service.
- Company: Join Dallas Holdings, a vibrant company focused on quality food and customer experience.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: This is a full-time role with potential for career advancement.
- Why this job: Be part of a dynamic team that values kindness, honesty, and generosity.
- Qualifications: No prior experience required; just bring your passion and willingness to learn!
The predicted salary is between 28000 - 42000 £ per year.
Pret A Manger - Shift Leader - Kitchen
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets, and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Points of Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and elevate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
Shift Leader - Kitchen employer: Dallas Holdings
Dallas Holdings offers a dynamic and supportive work environment at Pret A Manger, where team members are valued for their contributions to customer satisfaction and food quality. With a strong emphasis on teamwork and personal development, employees enjoy opportunities for growth and advancement while working in a vibrant setting that prioritises health and safety. Join us to be part of a company that truly cares about its people and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Kitchen
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service principles. Understanding their emphasis on kindness, honesty, and generosity will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully coached and developed team members in previous roles. Highlighting your experience in training and mentoring will demonstrate your capability to support the team effectively.
✨Tip Number 3
Showcase your ability to manage kitchen operations efficiently. Be ready to discuss how you've maximised productivity and maintained high standards in food safety and quality in past positions.
✨Tip Number 4
Research common challenges faced in kitchen management and think about how you would address them. Being prepared with solutions will show your proactive approach and readiness for the role.
We think you need these skills to ace Shift Leader - Kitchen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in kitchen management and team leadership. Use specific examples that demonstrate your ability to coach and support a team, as well as your understanding of food safety and quality standards.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as leading by example and ensuring high standards of service and food quality.
Showcase Leadership Skills:Emphasise your leadership style and how you motivate and develop team members. Provide examples of how you've successfully coached teams in the past and the positive outcomes that resulted from your guidance.
Highlight Relevant Achievements:Include any specific achievements related to kitchen operations, such as improving efficiency, enhancing customer satisfaction, or successfully implementing training programmes. Quantify these achievements where possible to make a stronger impact.
How to prepare for a job interview at Dallas Holdings
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to support and coach a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your hands-on approach and ability to assign duties based on individual strengths.
✨Understand the Importance of Training
Training is crucial in this role. Familiarise yourself with training pathways and be ready to discuss how you would ensure that training happens on time. Mention any experience you have in developing training programmes or coaching team members.
✨Emphasise Customer Service Excellence
Customer service is at the heart of the role. Be ready to talk about how you would lead your team to consistently deliver amazing service. Share specific strategies you would implement to ensure the team follows service principles and engages customers effectively.
✨Demonstrate Knowledge of Food Safety Standards
Food safety and health standards are non-negotiable. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance within the kitchen. Highlight any previous experience you have in maintaining safety standards and conducting checks.
