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- Tasks: Lead and support the kitchen team while ensuring top-notch service and food quality.
- Company: Join Dallas Holdings, a dynamic player in the retail industry focused on quality and customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a vibrant environment.
- Other info: This role offers hands-on leadership opportunities and the chance to develop your skills in a fast-paced setting.
- Why this job: Be part of a fun team culture that values kindness, honesty, and generosity while making a real impact.
- Qualifications: Looking for passionate leaders with experience in coaching and a commitment to excellence.
The predicted salary is between 30000 - 42000 £ per year.
Pret A Manger – Shift Leader – Kitchen
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Points Of Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and elevate any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
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Shift Leader - Kitchen employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Kitchen
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Shift Leader in a kitchen environment. Understanding the nuances of coaching, training, and leading a team will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your hands-on leadership experience. Be ready to share examples of how you've successfully led a team in a fast-paced environment, particularly in food service or retail, as this will resonate well with the hiring managers.
✨Tip Number 3
Research Dallas Holdings and their values, especially around customer service and team empowerment. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to maintaining high standards in food safety and quality. Highlight any relevant certifications or training you've completed, as this will demonstrate your commitment to excellence in the kitchen.
We think you need these skills to ace Shift Leader - Kitchen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in kitchen management and team leadership. Use specific examples that demonstrate your ability to coach and support a team, as well as your hands-on approach.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the food industry and your commitment to maintaining high standards of quality and safety. Mention how your leadership style aligns with the principles outlined in the job description.
Showcase Relevant Skills: Emphasise skills such as training and development, customer service, and stock control. Provide examples of how you've successfully implemented these skills in previous roles to enhance team performance and customer satisfaction.
Prepare for Potential Questions: Anticipate questions related to team management, conflict resolution, and maintaining health and safety standards. Prepare thoughtful responses that reflect your experience and understanding of the role's responsibilities.
How to prepare for a job interview at Dallas Holdings
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and support a team. Be prepared to share examples of how you've successfully coached team members in the past and how you handle challenges in a leadership role.
✨Understand the Importance of Training
Training is key in this role. Familiarise yourself with training pathways and be ready to discuss how you would ensure that training is delivered on time and effectively. Highlight any experience you have in developing training programmes or mentoring staff.
✨Emphasise Customer Focus
The job requires a strong focus on customer satisfaction. Be ready to talk about how you prioritise customer needs and ensure quality service. Share specific instances where you went above and beyond to enhance the customer experience.
✨Be Prepared for Practical Scenarios
Expect to face practical scenarios during the interview that may involve problem-solving or decision-making. Think about how you would apply the 11-Step Production Process or manage stock control effectively, and be ready to discuss these processes in detail.