At a Glance
- Tasks: Lead and inspire the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a vibrant and customer-focused café chain.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with plenty of chances to develop your skills.
- Why this job: Be part of a fun team that values kindness, honesty, and generosity.
- Qualifications: Experience in hospitality and a passion for great customer service.
The predicted salary is between 25000 - 30000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health standards are maintained.
Shift Leader - Front of House employer: Dallas Holdings
Dallas Holdings offers a dynamic and supportive work environment at Pret A Manger, where team members are valued for their contributions to customer satisfaction and food quality. With a strong emphasis on teamwork and personal development, employees enjoy opportunities for growth and advancement while working in a vibrant setting that prioritises health and safety. Join us to be part of a company that truly cares about its people and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Front of House
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with yours. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll be coaching and supporting your team. Think of examples from your past experiences where you've led or helped others, and be ready to share those stories.
✨Tip Number 3
Be hands-on during your interview! If there's a practical task or role-play scenario, dive in and show them how you would lead by example. This is your chance to shine and demonstrate your leadership style.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Shift Leader - Front of House
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for amazing service shine through. Share specific examples of how you've delivered exceptional customer experiences in the past – it’ll show us you’re a perfect fit for the Pret culture!
Highlight Your Leadership Skills:As a Shift Leader, we want to see your ability to support and coach a team. In your application, mention any previous leadership roles or experiences where you’ve empowered others to reach their potential. This will help us understand your approach to leading by example.
Be Specific About Your Experience:Tailor your application to reflect the skills and responsibilities mentioned in the job description. If you have experience with food safety or training team members, make sure to highlight that. We love seeing candidates who pay attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Dallas Holdings
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret A Manger’s values and service principles. Brush up on their 6 Key Points of Service and the 11-Step Production Process. This shows you’re genuinely interested and ready to lead the team effectively.
✨Show Your Leadership Skills
Be prepared to discuss your previous experience in coaching and supporting a team. Think of specific examples where you’ve empowered others or improved performance. This will demonstrate that you can lead by example and motivate your future team.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage! Ask about the team dynamics and how they implement the Joy of Pret activities. This shows you’re not only interested in the role but also in creating a positive work environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about how you would handle situations like a busy shift or a team member struggling with their duties. This will help you showcase your ability to think on your feet and support your team effectively.
