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For Companies At a Glance
- Tasks: Lead and coach the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for quality food and exceptional service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Experience in a leadership role and a passion for customer service are essential.
- Other info: This is a full-time position with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Pret A Manger – Shift Leader – Front of House
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Points of Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escalte any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
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Shift Leader - Front of House employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Front of House
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service principles. Understanding their commitment to quality, customer service, and team empowerment will help you align your approach during interviews and discussions.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully coached and developed team members in previous roles. Highlighting your ability to lead by example will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you would implement the 6 Key Points of Service and the 11-Step Production Process in a practical setting. Showing that you can translate these principles into actionable strategies will set you apart.
✨Tip Number 4
Research common challenges faced in front-of-house operations and think about how you would address them. Being able to articulate solutions to potential issues will demonstrate your proactive mindset and readiness for the role.
We think you need these skills to ace Shift Leader - Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. Emphasise any previous roles where you coached or trained team members, as this is crucial for the Shift Leader position.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've led teams to success and how you embody the values of being kind, honest, and generous.
Showcase Your Skills: Highlight skills that align with the job description, such as your ability to manage food safety standards, lead by example, and ensure high-quality service. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a leadership role.
How to prepare for a job interview at Dallas Holdings
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to support and coach a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your hands-on approach and ability to assign duties based on individual strengths.
✨Emphasise Customer Service Excellence
The role requires a strong focus on amazing service. Discuss your understanding of service principles and how you would empower your team to deliver engaging experiences. Mention any relevant experience you have in maintaining high service standards.
✨Demonstrate Knowledge of Food Safety Standards
Food safety is crucial in this role. Be ready to talk about your experience with health and safety regulations, and how you ensure compliance within a team. Highlight any specific training or certifications you have related to food safety.
✨Discuss Profitability and Efficiency
Understanding shop profitability is key for a Shift Leader. Prepare to discuss how you've maximised sales and efficiency in previous roles. Share any strategies you've implemented for stock control and financial management that have led to improved results.
