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For Companies At a Glance
- Tasks: Lead and coach the front of house team to deliver exceptional service and maintain quality.
- Company: Dallas Holdings is a dynamic retail company focused on delivering top-notch food and service.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a vibrant environment.
- Why this job: Join a fun team, make an impact, and develop your leadership skills while serving delicious food.
- Qualifications: Experience in management or customer service is preferred; passion for food and people is essential.
- Other info: This role offers a chance to be hands-on and lead by example in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Pret A Manger – Shift Leader – Front of House
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands‑on when required
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Points of Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escalte any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
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Shift Leader - Front of House employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Front of House
✨Tip Number 1
Familiarise yourself with Pret's service standards and the 6 Key Points of Service. Understanding these principles will not only help you in interviews but also demonstrate your commitment to delivering exceptional customer experiences.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or trained a team in the past. Highlighting your ability to empower others will resonate well with the hiring managers.
✨Tip Number 3
Research the importance of food safety and health standards in the retail industry. Being knowledgeable about these topics will show that you take the role seriously and are ready to maintain high safety standards.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to shop profitability and stock control. Having a strategic mindset will set you apart as a candidate who can contribute to the business's success.
We think you need these skills to ace Shift Leader - Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. Emphasise any previous roles where you coached or trained a team, as this is crucial for the Shift Leader position.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent service and your understanding of the Pret service standards. Mention specific examples of how you've led teams to success in the past.
Showcase Your Skills: Highlight skills that align with the job description, such as coaching, communication, and problem-solving. Use bullet points to make these stand out and ensure they are easy to read.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a leadership role.
How to prepare for a job interview at Dallas Holdings
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance through coaching.
✨Understand the Service Standards
Familiarise yourself with the service standards and principles mentioned in the job description. Be ready to discuss how you would implement these standards in your role and ensure your team adheres to them.
✨Emphasise Team Empowerment
The role requires empowering your team to deliver exceptional service. Think of ways you've motivated or inspired your colleagues in previous roles and be prepared to share these stories during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responses to potential challenges you might face as a Shift Leader, such as handling customer complaints or managing staff shortages.
