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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Leadership skills and a passion for great service are essential.
- Other info: Be part of a fun, fast-paced environment with plenty of room for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Support and coach the team to ensure they reach their potential in both the shop and kitchen.
Support the training pathways to ensure training happens on time.
Lead by example and be hands-on when required.
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
Lead the Speed of Service principles to ensure the team consistently follows the 6 Key Points of Service.
Follow the MBWA principles.
Empower the team to deliver engaging Joy of Pret activities.
Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
Ensure the Coffee Calling System is followed efficiently.
To ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled.
To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
Ensure How to Cards are used and followed consistently to deliver Pret standards.
Ensure Line Checks are carried out successfully and any improvement needs actioned.
To ensure no Made to Sell (MTS) rejects are on display in our Langars.
To continually develop the team’s knowledge about the quality of our food and coffee.
To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
To ensure that all safety checks are correctly monitored and recorded.
To take corrective action immediately on issues that affect customers, the team or sales.
To ensure the shop is clean, safe and the equipment is always well maintained.
To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
To demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
Carry out ordering accurately and in line with the business needs.
Lead, monitor and follow up on Mystery Shopper requirements.
To ensure good stock control by following the 7 Steps of Unaccounted.
To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
GROWING SALES
To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
Support the execution of successful food launches.
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
To support Marketplace opportunities.
Shift Leader employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Pret A Manger's values and mission. This way, you can show how you fit right in with their vibe and how you can contribute to their amazing service.
✨Tip Number 2
Practice your coaching skills! Think of examples where you've supported a team or led by example. Pret loves hands-on leaders, so be ready to share how you've empowered others to reach their potential.
✨Tip Number 3
Be prepared to discuss food safety and quality! Since Pret is all about delicious food and drink, brush up on your knowledge of food safety standards and how you can ensure top-notch quality in every product.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows you're serious about joining the Pret family. Let’s make it happen!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion for Teamwork: When writing your application, let us know how much you love working with a team. Share examples of how you've supported and coached others in previous roles, just like we do at Pret!
Highlight Your Hands-On Experience: We want to see that you're not afraid to roll up your sleeves! Mention any times you've led by example or jumped in to help out during busy shifts. It shows you're ready to be a Shift Leader.
Emphasise Your Coaching Skills: Make sure to include any experience you have in training or giving feedback to team members. We value good performance and regular praise, so show us how you can contribute to that culture!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you on board with the Pret family.
How to prepare for a job interview at Dallas Holdings
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at Pret A Manger. Familiarise yourself with their key principles, like the 6 Key Points of Service and the 11-Step Production Process. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
As a Shift Leader, you'll be expected to support and coach your team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you provided feedback and helped team members reach their potential, as this aligns perfectly with what they’re looking for.
✨Demonstrate Hands-On Leadership
Be ready to discuss how you lead by example and get involved when necessary. Share specific instances where you rolled up your sleeves to help out during busy times or to ensure standards were met. This shows that you’re not just a manager but a team player who values hard work.
✨Emphasise Customer Focus
Pret A Manger places a strong emphasis on customer satisfaction. Be prepared to talk about how you’ve prioritised customer needs in previous roles. Discuss any strategies you’ve implemented to enhance service quality or improve customer experiences, as this will resonate well with their values.
