Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Leadership skills and a passion for great service are essential.
- Other info: Be part of a fun, fast-paced environment with plenty of room for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Support and coach the team to ensure they reach their potential in both the shop and kitchen.
Support the training pathways to ensure training happens on time.
Lead by example and be hands-on when required.
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
Lead the Speed of Service principles to ensure the team consistently follows the 6 Key Points of Service.
Follow the MBWA principles.
Empower the team to deliver engaging Joy of Pret activities.
Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
Ensure the Coffee Calling System is followed efficiently.
To ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled.
To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
Ensure How to Cards are used and followed consistently to deliver Pret standards.
Ensure Line Checks are carried out successfully and any improvement needs actioned.
To ensure no Made to Sell (MTS) rejects are on display in our Langars.
To continually develop the team’s knowledge about the quality of our food and coffee.
To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
To ensure that all safety checks are correctly monitored and recorded.
To take corrective action immediately on issues that affect customers, the team or sales.
To ensure the shop is clean, safe and the equipment is always well maintained.
To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
To demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
Carry out ordering accurately and in line with the business needs.
Lead, monitor and follow up on Mystery Shopper requirements.
To ensure good stock control by following the 7 Steps of Unaccounted.
To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
GROWING SALES
To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
Support the execution of successful food launches.
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
To support Marketplace opportunities.
Shift Leader in Henley on Thames employer: Dallas Holdings
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Henley on Thames
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with yours. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show off your customer service passion! Pret A Manger is all about amazing service, so be prepared to discuss how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pret team and ready to lead by example.
We think you need these skills to ace Shift Leader in Henley on Thames
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams. We want to see how you've supported and coached others to reach their potential, just like you'll be doing at Pret!
Be Hands-On: Don’t forget to mention times when you’ve been hands-on in your previous roles. We love candidates who lead by example, so share those moments where you rolled up your sleeves and got stuck in!
Focus on Feedback: Talk about how you’ve provided regular feedback and praise to your team members. We value good performance coaching, so let us know how you’ve helped others improve and succeed.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dallas Holdings
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at Pret A Manger. Familiarise yourself with their key principles, like the 6 Key Points of Service and the 11-Step Production Process. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
As a Shift Leader, you'll be expected to support and coach your team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you provided feedback and helped team members reach their potential, as this aligns perfectly with what they’re looking for.
✨Demonstrate Hands-On Leadership
Be ready to discuss how you lead by example and get involved when needed. Share specific instances where you rolled up your sleeves to help your team during busy times. This shows that you’re not just a manager but a team player who understands the importance of being hands-on.
✨Emphasise Customer Focus
Pret A Manger values customer satisfaction highly. Prepare to talk about how you’ve ensured excellent service in previous roles. Discuss any strategies you’ve implemented to enhance customer experience and how you would empower your team to deliver engaging service, aligning with their Joy of Pret activities.
