At a Glance
- Tasks: Lead and inspire a team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
- Why this job: Be part of a dynamic team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for great customer service are essential.
The predicted salary is between 20000 - 30000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Shift Leader - Front of House in Cheltenham employer: Dallas Holdings
Pret A Manger is an exceptional employer that prioritises the growth and development of its team members, offering comprehensive training pathways and hands-on support to help you reach your full potential. With a vibrant work culture centred around kindness, honesty, and generosity, employees are empowered to deliver outstanding service while enjoying a collaborative environment. Located in a bustling area, Pret provides unique opportunities for career advancement and the chance to be part of a well-loved brand committed to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Front of House in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Shift Leader, you'll need to coach and support your team. Think of examples from your past experiences where you've led a team or helped someone improve, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your customer service skills! Pret is all about amazing service, so be prepared to discuss how you've gone above and beyond for customers in the past. Share specific examples that highlight your ability to deliver a great experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show that you’re keen on joining the Pret team. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Leader - Front of House in Cheltenham
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for amazing service shine through! Mention any previous experiences where you’ve gone the extra mile to help customers or support your team. We love seeing candidates who genuinely care about delivering a great experience.
Highlight Your Leadership Skills:As a Shift Leader, you'll be guiding a team, so make sure to showcase your leadership abilities in your application. Share examples of how you've coached or supported others in the past, and how you can lead by example. We want to know how you empower those around you!
Be Specific About Your Experience:Tailor your application to reflect the specific skills and experiences that match the job description. If you have experience with food safety or managing a team, mention it! We appreciate candidates who can connect their background directly to what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Pret family. We can’t wait to hear from you!
How to prepare for a job interview at Dallas Holdings
✨Know Your Pret Principles
Familiarise yourself with Pret A Manger's core values and service principles. Be ready to discuss how you can embody the 3Bs – Be Kind, Be Honest, Be Generous – in your role as a Shift Leader.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or supported team members in previous roles. Highlight your ability to provide constructive feedback and praise, as this is crucial for leading a team effectively.
✨Demonstrate Your Understanding of Food Safety
Brush up on food safety and health standards relevant to the role. Be prepared to discuss how you would ensure compliance and maintain high-quality food production, as this is key to Pret's success.
✨Engage with the Speed of Service
Think about how you can lead the Speed of Service principles in a busy environment. Share strategies you've used to improve efficiency and customer satisfaction, showing that you can keep the team motivated during peak times.
