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- Tasks: Prepare and serve amazing Barista drinks while ensuring top-notch customer service.
- Company: Join Pret A Manger, a beloved brand known for quality food and coffee.
- Benefits: Enjoy flexible hours, team discounts, and a vibrant work environment.
- Why this job: Be part of a fun team, learn coffee skills, and create memorable customer experiences.
- Qualifications: No prior experience needed; just bring your passion for coffee and people!
- Other info: Opportunity for training and growth within the company.
A Pret Barista works as part of a team in a Pret shop to ensure all Barista-prepared drinks are served to the required Pret standard. The role focuses on delivering excellent quality in Barista-prepared drinks, sharing knowledge, understanding, and providing amazing service with Pret “Buzz”. It involves efficient back counter operation, cleanliness, maintenance, and team training, ensuring customers always receive the drink they expect. The Barista is an integral part of the shop team and will carry out Team Member Star duties as appropriate to business needs.
Right Pret People:
- Barista Prepared Drink Training
- Coach and train Team Member Star Coffee and Baristas in Training on Barista Prepared Drinks and standards.
- Liaise with the TMT to ensure all Barista prepared drink training is planned and executed appropriately.
- Conduct Coffee team briefs and attend relevant meetings, courses, and conferences related to Barista Prepared Drinks.
- Ensure all hot drink training materials are current and available.
- Follow Pret’s dress code and maintain a professional appearance, always wearing the correct Barista uniform.
Amazing Service:
- Creating Pret Buzz
- Engage positively with customers and team about Pret’s Coffee Story and Coffee Menu.
- Call down the queue to manage customer waiting times.
- Serve Barista Prepared Drinks promptly.
- Ensure clear, appropriate, and consistent coffee calling.
- Impress customers with latte art.
Delicious Food & Drink:
- Quality & Knowledge
- Prepare all Barista Drinks to Pret standards.
- Model coffee knowledge and stay informed about Pret’s Barista Drinks and standards.
- Communicate confidently about Pret’s Barista Drinks and standards.
- Maintain milk and coffee quality through tasting and weighing.
- Monitor results of Coffee Confidence visits and Mystery Shopper reviews.
- Update team on new product launches and standard updates.
- Report ingredient quality issues to your Manager.
- Understand and be familiar with product names and standards used by other retailers.
Well Loved Shop:
- Counter Operation, Cleanliness & Maintenance
- Maintain equipment, Barista box, and perform daily & weekly checks to Pret standards.
- Maintain cleanliness of the counter, viewing it through a customer’s perspective.
- Follow the 5 point check to ensure readiness for service.
- Perform log checks, thermometer calibrations, and dribble tests as per standards.
- Model health & safety and food safety standards in accordance with law and Pret policies.
- Take responsibility for following Food Safety Standards and ensuring safety of self, team, and customers, reporting issues immediately.
Shop Profitability:
- Managing Waste
- Control waste levels of Barista ingredients.
- Address stock variances and waste issues as directed by your Manager.
Growing Sales:
- Maximising Drink Sales
- Set and share weekly sales targets with the team.
- Monitor sales versus total shop sales and product mix.
- Ensure sufficient stock of ingredients, packaging, and equipment.
- Use promotional waste to sample and recognize regular customers, increasing sales via Joy of Pret.
Contact Detail:
Dallas Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista
✨Tip Number 1
Familiarise yourself with Pret A Manger's coffee offerings and standards. Understanding their menu and being able to discuss it confidently will impress during any interactions with the team or customers.
✨Tip Number 2
Practice your latte art skills! Being able to create visually appealing drinks can set you apart from other candidates and show your passion for the role.
✨Tip Number 3
Engage with current Baristas or team members at Pret to gain insights into their daily operations and culture. This will help you understand what they value in a team member and how you can fit in.
✨Tip Number 4
Demonstrate your customer service skills by sharing examples of how you've positively engaged with customers in previous roles. Highlighting your ability to create a welcoming atmosphere will resonate well with Pret's values.
We think you need these skills to ace Barista
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Barista at Pret A Manger. Familiarise yourself with their coffee standards, customer service expectations, and team dynamics.
Tailor Your CV: Highlight any relevant experience in the food and beverage industry, especially roles that involved customer service or teamwork. Emphasise skills like communication, attention to detail, and any barista training you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific experiences that demonstrate your ability to create a positive atmosphere and deliver high-quality drinks.
Showcase Your Personality: Pret A Manger values a friendly and engaging approach. Use your application to convey your enthusiasm for the role and how you embody the 'Pret Buzz' in your interactions with customers and colleagues.
How to prepare for a job interview at Dallas Holdings
✨Know Your Coffee
Familiarise yourself with Pret's coffee offerings and standards. Be prepared to discuss different types of coffee, brewing methods, and what makes Pret's drinks unique. This shows your passion for coffee and your commitment to delivering quality.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to engage positively with customers and manage busy situations, as this is crucial for creating the 'Pret Buzz'.
✨Demonstrate Team Spirit
Emphasise your experience working in a team environment. Discuss how you can contribute to team training and support your colleagues, as collaboration is key in a fast-paced setting like Pret.
✨Dress the Part
Make sure to adhere to Pret's dress code for the interview. Presenting yourself in a professional manner not only reflects your understanding of the brand but also shows respect for the company's standards.
