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- Tasks: Join our team to create delicious food and provide amazing customer service.
- Company: Pret is a vibrant social network focused on quality food and exceptional service.
- Benefits: Enjoy flexible hours, a fun work environment, and great team perks.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit!
- Other info: Opportunities for growth and training in various roles within the shop.
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A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house, and delivery.
They are responsible for creating an efficient & welcoming environment, engaging and “wowing” our customers, and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
Key responsibilities
- Maintain good relationships with all of the shop’s team.
- Take on jobs to balance workload across the team.
- Work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
- Work together to ensure the FOH, Kitchen, and delivery business is the best it can be.
- Have a good knowledge of Pret standards in all areas of the shop.
- Understand the importance of the Hot Chef and Barista roles and complete the training in these areas, as outlined in the TM* training plan.
- TM Star: Act as an “Ace in Place” within your shop team, demonstrating good Pret knowledge and acting as a role model to other TMs.
Amazing Service: 6 Key Points of Service
- Always follow the 6 Key Points of Service.
- Serve customers efficiently, politely, quickly, and in an engaging manner.
- Respond to customers’ needs, delivering outstanding service.
- Maintain Pret standards in F/O, Langars, merchandising, and seating areas.
- Speed up queues through quick service and calling customers.
- Wear a clean, immaculate uniform at all times during your shift.
- Ensure products are presented properly in bags or on trays according to Pret standards.
- TM Star: Maintain high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- Create delicious food according to Pret standards in a safe, efficient environment.
- Follow the 6 Key Points of Production.
- Ensure stock is rotated and used according to standards.
Well-Loved Shop: Cleanliness and Health & Safety
- Complete the Introduction to Pret course and pass the Pret Food Hygiene test.
- Adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- Inform shop management of any safety concerns immediately.
- Follow Food Safety Standards and ensure the health and safety of team and customers.
- Report any standards or process violations to your Manager.
Shop Profitability: Productivity
- Complete and pass all TM and TM* training timely.
- Adhere to financial standards on tills.
- TM Star: Perform well in bench productivity while maintaining good MTS quality.
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Team Member employer: Dallas Holdings - Pret A Manger
Contact Detail:
Dallas Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with Pret's core values and standards. Understanding their commitment to customer service and food quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your teamwork skills by sharing examples from previous experiences where you successfully collaborated with others. Pret values a strong team dynamic, so demonstrating your ability to work well with colleagues is key.
✨Tip Number 3
Prepare to discuss how you handle busy environments and maintain high standards of cleanliness and productivity. Being able to articulate your strategies for managing stress and staying organised will impress potential employers.
✨Tip Number 4
Engage with Pret's social media and community initiatives. Showing that you are informed about their latest campaigns or community involvement can set you apart as a candidate who genuinely cares about the brand.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Member at Pret. Familiarise yourself with their key focuses such as teamwork, service standards, and food production.
Tailor Your CV: Highlight relevant experience in customer service or food preparation. Emphasise your ability to work in a team and any previous roles that demonstrate your skills in maintaining cleanliness and productivity.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of Pret's values. Mention specific examples of how you can contribute to creating a welcoming environment and delivering amazing service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dallas Holdings - Pret A Manger
✨Know Your Pret Standards
Familiarise yourself with Pret's key points of service and production. Understanding these standards will show your commitment to maintaining the quality and efficiency that Pret is known for.
✨Showcase Teamwork Skills
Be prepared to discuss examples of how you've worked effectively in a team. Highlighting your ability to balance workloads and support your colleagues will demonstrate that you can thrive in a collaborative environment.
✨Emphasise Customer Engagement
Think of specific instances where you've provided outstanding customer service. Being able to articulate how you 'wow' customers will be crucial, as this is a key focus for the role.
✨Dress to Impress
Make sure to wear a clean and professional outfit to your interview. This reflects your understanding of the importance of presentation, which is vital in a customer-facing role like this one.
