Team Member

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A Pret Team Member or Team Member Star works as part of a team in a Pret shop, covering the kitchen, front of house, and delivery.

They are responsible for creating an efficient and welcoming environment, engaging and \”wowing\” our customers, and producing high-quality Pret food.

Key focuses for the role include teamwork, the 6 key points of service, the 6 key points of production, cleanliness, and productivity.

Key responsibilities

• Maintain good relationships with all team members.
• Take on tasks to balance workload across the team.
• Work in any area of FOH and Kitchen as requested by your manager (Hot Food, Coffee, etc.).
• Collaborate to ensure the FOH, Kitchen, and delivery services are the best they can be.
• Have a good knowledge of Pret standards in all shop areas.
• Understand the importance of the Hot Chef and Barista roles and complete the relevant training as outlined in the TM* training plan.
• TM Star: Be an \”Ace in Place\” within your shop team, acting as a role model and demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• Always follow the 6 Key Points of Service.
• Serve customers efficiently, politely, quickly, and engagingly.
• Respond to customer needs to deliver outstanding service.
• Maintain Pret standards in merchandising, seating areas, and Langars.
• Speed up queues through quick service and calling customers.
• Wear a clean, immaculate uniform at all times during your shift.
• Present products in bags or on trays according to standards.
• TM Star: Maintain high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• Create delicious food following Pret standards in a safe, efficient environment.
• Follow the 6 Key Points of Production.
• Rotate stock properly and use it according to standards.

Well-Loved Shop: Cleanliness and Health & Safety

• Complete the Introduction to Pret course and pass the Pret Food Hygiene test.
• Adhere to all safety and food safety standards.
• Report safety concerns immediately to management.
• Ensure compliance with Food Safety Standards and health & safety for team and customers.
• Complete necessary training to understand and follow safety processes.
• Report any standards or process breaches to your manager.

Shop Profitability: Productivity

• Complete all TM and TM* training promptly.
• Follow financial standards when using tills.
• TM Star: Maintain high bench productivity while ensuring good MTS quality.

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