Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Experience in hospitality and a passion for great customer service.
- Other info: Perfect for those looking to grow their career in a fast-paced environment.
The predicted salary is between 20000 - 30000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and elevate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Shift Leader - Front of House in Stratford-upon-Avon employer: Dallas Holdings - Pret A Manger
Contact Detail:
Dallas Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Front of House in Stratford-upon-Avon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Shift Leader, you'll need to coach and support your team. Think of examples from your past experiences where you've led a team or helped someone improve. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Pret A Manger is all about amazing service, so be ready to discuss how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering the best experience possible.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. This small gesture can leave a lasting impression and shows that you’re keen on joining the team. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Leader - Front of House in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for amazing service shine through! Share examples of how you've gone above and beyond to create a great experience for customers. We love seeing candidates who genuinely care about delivering joy in every interaction.
Highlight Your Leadership Skills: As a Shift Leader, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about times you've coached or supported others, and how you’ve led by example. We want to know how you empower those around you to reach their potential!
Be Specific About Your Experience: Use your application to detail your relevant experience in food safety, production processes, or customer service. The more specific you are, the better! We appreciate candidates who can clearly connect their past roles to what we do at Pret.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll find all the info you need to get started. Plus, it shows us you're keen on joining the Pret family!
How to prepare for a job interview at Dallas Holdings - Pret A Manger
✨Know Your Pret Principles
Familiarise yourself with Pret's core values and service principles. During the interview, be ready to discuss how you can embody the 3Bs: Be Kind, Be Honest, and Be Generous. Show them that you understand what makes Pret special and how you can contribute to that culture.
✨Showcase Your Coaching Skills
As a Shift Leader, you'll need to support and coach your team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you provided feedback and helped team members reach their potential.
✨Demonstrate Your Understanding of Food Safety
Food safety is crucial in this role. Brush up on the relevant health and safety standards and be prepared to discuss how you would ensure compliance in the shop. Mention any previous experience you have with food safety protocols to show you're serious about maintaining high standards.
✨Be Ready to Discuss Sales Strategies
Maximising sales and efficiency is key for a Shift Leader. Think about how you can contribute to profitability through effective stock control and merchandising. Bring ideas to the table about how you would drive sales and improve customer experience, showing that you're proactive and results-driven.