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For Companies At a Glance
- Tasks: Lead and coach the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for fresh food and great coffee.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: No prior experience needed; just bring your passion and enthusiasm!
- Other info: Work in a lively shop at Gloucester Quays with opportunities for growth.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers' needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team's knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers' eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret's Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Department: Shop Team
Role: Shift Leader - Front of House
Locations: Gloucester Quays
Hourly salary: £12.9
Shift Leader - Front of House employer: Dallas Holdings - Pret A Manger
Contact Detail:
Dallas Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Front of House
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service principles. Understanding their commitment to quality, customer service, and team empowerment will help you align your approach during interviews and discussions.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully coached and developed a team in previous roles. Highlighting your ability to lead by example will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in food safety and customer service within the hospitality industry. Being knowledgeable about these topics will show your commitment to maintaining high standards at Pret A Manger.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to team dynamics and customer service challenges. This will demonstrate your problem-solving skills and readiness to take on the responsibilities of a Shift Leader.
We think you need these skills to ace Shift Leader - Front of House
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader position at Pret A Manger. Understand the key responsibilities and skills required, such as coaching the team, ensuring food safety, and maximising sales.
Tailor Your CV: Customise your CV to highlight relevant experience in leadership, customer service, and food safety. Use specific examples that demonstrate your ability to coach a team and deliver excellent service, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Pret A Manger's principles, such as being kind, honest, and generous, and provide examples of how you've embodied these traits in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important qualities for a Shift Leader.
How to prepare for a job interview at Dallas Holdings - Pret A Manger
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to support and coach a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your hands-on approach and ability to assign duties effectively.
✨Understand the Service Principles
Familiarise yourself with the Speed of Service principles and the 6 Key Points of Service. During the interview, express your commitment to delivering amazing service and how you would empower your team to engage with customers positively.
✨Emphasise Food Safety Knowledge
Food safety is crucial in this role. Be ready to discuss your understanding of health and safety standards, and how you would ensure that these are consistently followed in the shop to maintain customer and team safety.
✨Demonstrate Financial Acumen
The role involves maximising sales and managing stock efficiently. Prepare to talk about your experience with financial standards, forecasting, and how you would contribute to the profitability of the shop through effective management.
