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For Companies At a Glance
- Tasks: Lead and coach the team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for fresh food and great coffee.
- Benefits: Enjoy flexible hours, team discounts, and opportunities for growth.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: No prior experience needed, just a passion for great service and teamwork.
- Other info: Located in Oxford Summertown, this role is perfect for students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Pret A Manger – Shift Leader – Front of House
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shopand kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands-on when required
- Assign duties amongst team members to match individual productivity rates, skillsets and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Pointsof Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team or sales
- To ensure the shop is clean, safe and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escal any quality issues
SHOP PROFITABILITY
- To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor and follow up on Mystery Shopper requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
#J-18808-Ljbffr
Shift Leader - Front of House employer: Dallas Holdings - Pret A Manger
Contact Detail:
Dallas Holdings - Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Front of House
✨Tip Number 1
Familiarise yourself with Pret A Manger's core values and service principles. Understanding the 'Joy of Pret' activities and the 6 Key Points of Service will help you demonstrate your alignment with their culture during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. Be ready to discuss specific instances where your feedback led to improved performance.
✨Tip Number 3
Research the latest trends in food safety and customer service within the hospitality industry. Being knowledgeable about these topics will allow you to engage in meaningful conversations and demonstrate your commitment to maintaining high standards.
✨Tip Number 4
Network with current or former employees of Pret A Manger if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Shift Leader position.
We think you need these skills to ace Shift Leader - Front of House
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at Pret A Manger. Familiarise yourself with their service principles and production processes to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in leadership roles, particularly in food service or retail. Mention specific examples where you've coached teams, improved service speed, or maintained high standards.
Showcase Your Skills: Demonstrate your skills in customer service, team management, and food safety. Use concrete examples to illustrate how you've successfully led a team or handled challenges in a fast-paced environment.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Pret A Manger and how your values align with their principles of kindness, honesty, and generosity.
How to prepare for a job interview at Dallas Holdings - Pret A Manger
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to support and coach a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your hands-on approach and ability to assign duties based on individual strengths.
✨Understand the Service Principles
Familiarise yourself with the Speed of Service principles and the 6 Key Points of Service. During the interview, express your commitment to delivering amazing service and how you would empower your team to engage with customers effectively.
✨Emphasise Food Safety Knowledge
Food safety is crucial in this role. Be ready to discuss your understanding of food safety standards and how you would ensure compliance within the team. Mention any relevant experience you have in maintaining high-quality food production.
✨Demonstrate Financial Acumen
Maximising sales and managing costs are key responsibilities. Prepare to talk about your experience with stock control, ordering, and how you've contributed to profitability in previous roles. Show that you understand the importance of financial standards in a retail environment.